eCommerce Sr. Specialist

Famous Supply • Sherman, TX

5d

About The Position

Famous Supply is seeking a Senior eCommerce Specialist to help create and improve online customer experiences across its websites and mobile app. The role is the day-to-day point person for marketing automation and CRM, analytics and reporting, website and app optimization, customer journey improvements, and digital marketing support. It uses data to identify growth opportunities and works closely with Marketing, Sales, Product Data, IT, and digital agency partners so customers can find, evaluate, and purchase products online.

The position combines creativity, technology, analytics, and problem-solving. The specialist will influence how customers interact with digital channels while helping improve the tools, content, and experiences supporting the company’s eCommerce business. Famous Supply is a family-owned wholesale distributor serving contractors, builders, and remodelers in HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments. The company describes its culture through five core values: Family, Trust, Communication, Teamwork, and Continuous Improvement, practiced through its 40 Fundamentals. It seeks applicants from all backgrounds and requires applicants to be lawfully authorized to work in the United States.

Requirements

• At least 3 years of experience in eCommerce, digital marketing, website or platform management, digital merchandising, or a related field.
• Experience with CMS, CRM, marketing automation, or eCommerce platforms.
• Strong working knowledge of Google Analytics (GA4) and experience building performance dashboards.
• Ability to turn data into recommendations that improve customer experience and business performance.
• Strong organizational and project coordination skills.
• Excellent communication and collaboration skills.
• High attention to detail and commitment to delivering a quality customer experience.
• Proactive mindset and willingness to learn new technologies and platforms.
• Applicants must be lawfully authorized to work in the United States.

Nice To Haves

• Experience with B2B eCommerce or distribution/manufacturing environments.
• Experience with CMS platforms such as Optimizely, HubSpot, or similar marketing technology.
• Familiarity with digital merchandising, search optimization, or conversion rate optimization.
• Experience with product information management (PIM), ERP, or CMS-integrated websites.
• Background in trades, HVAC, plumbing, construction, or industrial distribution.
• Familiarity with AI tools for workflow automation or data validation.
• Experience supporting a mobile app alongside a web platform.

Responsibilities

• Manage marketing automation and CRM workflows, automations, pipelines, and reporting.
• Coordinate with Product Data to improve product content, categorization, searchability, and navigation.
• Partner with Sales to represent products, promotions, and events on the websites and mobile app.
• Work with IT and agency partners on platform configuration, integrations, technical maintenance, and troubleshooting.
• Help ensure a consistent experience across websites and the mobile app.
• Manage analytics and reporting across brands, including website traffic, conversion, app performance, and campaign ROI.
• Build and maintain dashboards that provide teams and leadership with a clear, real-time view of performance.
• Monitor customer behavior and engagement to identify opportunities to increase conversions and reduce friction.
• Make data-driven recommendations to improve the online customer experience.
• Partner with Marketing and other business teams on campaigns, promotions, and content initiatives.
• Coordinate with Product Data, Sales, Marketing, IT, and agency partners on shared digital priorities and enhancements.
• Share ideas and best practices for using AI and automation to improve workflows and efficiency.
• Coordinate digital initiatives such as platform updates, app enhancements, integrations, and system upgrades.
• Coordinate project timelines, requirements, testing, and stakeholder communication.
• Identify manual processes that could be automated and help build the case for automation.
• Support continuous improvement across digital platforms.

Benefits

• Health, vision, and dental insurance.
• Paid time off, including vacation and holidays.
• Paid maternity and paternity leave.
• 401(k) employer match.
• Bonus opportunity.
• Fitness reimbursement program.
• Associate referral bonus program.
• Learning and development opportunities.
• Leadership development program.
• Career growth opportunities.
• Family atmosphere and a culture grounded in the company’s 40 Fundamentals.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed