Sr. Technical Training Engineer

Alcon•Lake Forest, CA

4d•$93,500 - $121,000•Onsite

About The Position

As a Technical Training Engineer supporting Alcon’s Global Technical Training & Knowledge Management team, the role analyzes technical business needs to determine the skills required by field personnel and define training objectives. It develops training content with clear, measurable objectives, delivers technical training at an engineering level, and evaluates knowledge transfer using prescribed mechanisms. The position also identifies knowledge opportunities and converts them into electronic information for the GTS Knowledge platform. It manages training equipment, rooms, and resources at the Lake Forest, California location. The position interfaces with technical service functions to obtain information and experience, turns engineering procedures, drawings, and processes into training content suited to the current workforce, and uses educational technologies and blended learning approaches. It delivers engaging training and webinars, contributes to trainer manuals, writes knowledge articles as requested, and maintains assigned training equipment and rooms, including their tools and technology. Travel is up to 10%.

Requirements

Bachelor’s degree or equivalent years of directly related experience; alternatively, high school education plus 10 years, an associate degree plus 6 years, or an M.S. plus 0 years of experience.
Fluency in reading, writing, understanding, and communicating in English.
Two years of relevant experience.

Responsibilities

Interface with technical service functions to retrieve information and experiences for building and maintaining training content.
Convert engineering procedures, drawings, and processes into training structures and content suited to the aptitude of the current workforce.
Use educational technology approaches to design and build training content.
Deliver technical training using techniques intended to support engagement and knowledge transfer.
Participate in developing and building training manuals for trainers.
Assist with training equipment maintenance.
Deliver webinars to update field personnel on new information.
Write knowledge articles as requested.
Manage maintenance of assigned training equipment.
Drive utilization of a blended learning approach.
Manage maintenance of assigned training rooms, including tools and technology.
Analyze technical business needs to identify field personnel skills and define training objectives.
Measure knowledge transfer using prescribed evaluation mechanisms.
Identify knowledge opportunities and convert them into electronic information for the GTS Knowledge platform.