Sr. Enablement Partner
About The Position
The Senior Enablement Partner develops and delivers training, coaching, and learning resources for HighLevel’s Customer Retention and Account Management teams. The role supports customer engagement, retention, winback, and account expansion by working with frontline leaders to identify performance gaps and reinforce effective skills and behaviors. The position independently manages enablement initiatives from needs assessment through design, implementation, and evaluation. It creates onboarding programs, learning paths, certifications, ongoing training, playbooks, talk tracks, SOPs, assessments, role-playing exercises, and coaching resources. The role analyzes call recordings, CRM data, and performance trends to distinguish training needs from operational challenges, collaborates with Product, Product Marketing, and Revenue Operations on launches and process changes, and evaluates the impact of enablement using learning, behavioral, and business measures. It also applies AI tools and emerging learning technologies to improve content, coaching, and training effectiveness.
Requirements
- Experience designing and delivering sales enablement, customer success, or professional training programs.
- Experience using AI-powered tools for content development, learning design, coaching, or other enablement activities, and evaluating and refining AI-generated outputs.
- Strong understanding of customer retention, account management, consultative selling, and revenue expansion practices.
- Experience creating onboarding programs, learning paths, playbooks, and coaching resources.
- Strong facilitation, coaching, presentation, and written communication skills.
- Ability to analyze performance data, identify skill gaps, and translate findings into practical training solutions.
- Experience partnering with frontline managers and cross-functional stakeholders to improve team performance.
- Proficiency with CRM platforms, learning management systems, and sales enablement tools.
- Ability to independently manage projects, adapt to changing priorities, and deliver high-quality learning experiences.
- Bachelor’s degree in Business, Education, Communications, or a related field with typically 5+ years of relevant experience, or an equivalent combination of education and practical experience.
- Demonstrated experience developing and delivering training, coaching, or enablement programs.
Nice To Haves
- Experience in SaaS or high-growth environments.
- Certifications in instructional design, adult learning, or sales methodologies.
Responsibilities
- Manage assigned enablement initiatives from identifying business and performance needs through program design, implementation, and evaluation, aligned with revenue enablement strategy and organizational priorities.
- Use AI-powered tools to develop training content and realistic practice scenarios, support coaching, and improve enablement program efficiency and effectiveness.
- Design, deliver, and continuously improve onboarding programs, learning paths, and certifications for Customer Retention and Account Management teams.
- Build and facilitate training focused on discovery, consultative selling, objection handling, negotiation, customer retention, winback, and account expansion.
- Create and maintain playbooks, talk tracks, SOPs, and coaching resources to support consistent customer-facing execution.
- Analyze call recordings, CRM data, and performance trends to diagnose execution gaps, distinguish training needs from operational challenges, and develop targeted solutions.
- Partner with frontline managers to reinforce effective coaching practices and application of trained behaviors.
- Develop assessments, role-playing exercises, and coaching activities that improve seller confidence and skill proficiency.
- Collaborate with Product, Product Marketing, and Revenue Operations to support product launches, process changes, and adoption of sales tools.
- Evaluate enablement effectiveness using learning, behavioral, and business performance measures, including retention, winback, and account expansion outcomes.
- Advise Customer Retention and Account Management leaders on performance trends, capability gaps, and recommended improvements.
- Explore and apply learning methods and technologies, including AI-assisted coaching and interactive learning experiences, to improve training effectiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
