Partner Enablement Manager

Keyfactor, Inc.

1d • Remote

About The Position

The Partner Enablement Manager collaborates on strategic initiatives for Keyfactor’s advanced partner ecosystem. The role ensures key regional partners have the tools, training, and resources needed to successfully deliver Keyfactor products and services. It builds relationships with partners, supports technical and project delivery needs, and works with sales and global services teams to help partners scope and deliver projects. The position is remote in the United States and requires less than 25% travel.

The role also contributes to partner training programs and content, tracks program effectiveness, reports on partner performance, and helps transition completed partner-delivered projects to Keyfactor Support and Customer Success teams. Salary is commensurate with experience.

Requirements

• Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or a related field.
• Comprehensive understanding of IT frameworks and standards.
• In-depth knowledge of company operations, industry regulations, and advanced methodologies.
• Ability to analyze complex issues and contribute to strategic initiatives.
• Experience in large enterprise IT environments through services delivery, consulting, or technical sales enablement.
• Strong consultation skills with customers, partners, and other external stakeholders.
• Moderate proficiency with Windows Server operating systems.
• Understanding of core networking and infrastructure fundamentals.
• Moderate technical troubleshooting and problem-solving skills.
• Effective time management and prioritization skills for complex partner deployments.
• Moderate knowledge of Active Directory Certificate Services and Active Directory Federation Services.
• Proficiency with Unix/Linux.
• Moderate scripting development using Microsoft tools such as SQL and PowerShell.
• Willingness to learn new product stacks, technologies, and APIs as needed.
• Competency with Microsoft 365.
• Knowledge of the Kerberos protocol and OAuth authentication.
• Knowledge of the EJBCA product stack.
• Ability to lead small projects, innovate within the role, and provide training to peers.

Responsibilities

• Deliver training on Keyfactor solutions, services, and best practices to partners.
• Collaborate on designing and delivering programs that educate partners about products, services, positioning, and competitive advantages.
• Collaborate on creating and curating partner training content, including presentations, webinars, and product guides tailored to different partner segments.
• Help define and track key performance indicators for partner enablement programs.
• Provide management with regular reports and insights about partner performance and enablement impact.
• Build relationships with advanced regional partners and serve as a primary point of contact and technical champion for partner inquiries and issues.
• Provide ongoing partner support, answer technical questions, and help resolve obstacles.
• Manage the transition of projects from partner delivery to Keyfactor Support and Customer Success teams for steady-state support.
• Address partner inquiries, concerns, and escalations promptly and effectively.
• Validate that business goals are defined and attained.
• Reduce time to value through structured project playbooks.
• Collaborate with sales and global service teams so partners have the resources needed to scope and deliver Keyfactor projects.
• Participate in cross-functional meetings to align business priorities and ensure consistent partner messaging.

Benefits

• Company-wide day off on the second Friday of each month, except November and December; subject to change.
• Comprehensive benefit coverage globally.
• Paid parental leave, with structure varying by region; in the United States, generous paid parental leave is offered along with adoption and fertility support.
• Competitive time off globally.
• Wellbeing resources, wellness allowance, mindfulness app membership, and Wellness Wednesdays.
• Three volunteer days off, Global Volunteer Day, and company nonprofit matching.
• Monthly talent development and cross-functional meetings to support professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level