Sr. Document Production Associate

RR Donnelley•New York, NY

16h•$19 - $26

About The Position

The Senior Document Production Associate provides word processing and document production services for clients. The role performs document production according to established policies and procedures, assesses requests and determines the appropriate process, and uses independent judgment and established standards to edit, proofread, convert, create, or transcribe documents. The associate uses relevant equipment, technology, software, and hardware; coordinates document production intake and workflow; troubleshoots complex problems; and tracks assigned work to meet contracted deadlines. The position also communicates about work and deadlines, handles confidential information, conducts quality assurance on others’ work, trains junior staff, supports peer teams as needed, interacts with clients, and follows company and client-site policies.

Requirements

High school diploma or equivalent required; higher-level education or equivalent work experience preferred.
At least 3 years of experience, preferably in a legal, banking, or large corporate environment.
Advanced skills in Microsoft Office software, including Word, Excel, and PowerPoint, and strong keyboarding and typing skills.
Adeptness with other software programs for editing or creating documents.
Ability to work in a fast-paced team environment, independently and collaboratively.
Ability to prioritize work, balance projects, and meet deadlines in a timely manner.
Strong attention to detail and organizational skills, with an emphasis on accuracy and quality.
Ability to handle sensitive and confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Ability to troubleshoot complex tasks, equipment, or software concerns independently and recognize when to escalate issues to a supervisor.
Excellent verbal and written communication skills, including professional telephone and email etiquette under pressure.
Self-motivation and a positive, can-do attitude.
Ability to demonstrate customer service skills that create, maintain, and enhance customer relationships.
Ability to interact effectively with people from multifunctional and diverse backgrounds.

Nice To Haves

Higher-level education or equivalent work experience.
Document production or word processing experience.
Knowledge of a legal timekeeping or job tracking system.

Responsibilities

Perform document production work according to established policies and procedures.
Assess job requests, identify the appropriate production process, and ensure tasks are completed appropriately throughout their lifecycle.
Edit, proofread, convert, create, transcribe, or otherwise complete document production requests using established procedures, standards, and formats.
Use the equipment, technology, software, and hardware needed to perform job functions.
Assist with coordinating document production services, preparation, intake, and team workflow.
Troubleshoot complex software or hardware problems.
Use appropriate logs and tracking software for assigned work.
Meet contracted deadlines for accepting, completing, and delivering work.
Communicate with peers, supervisors, or clients about job or deadline issues.
Help foster continuous service enhancement and client relationship building.
Handle sensitive and confidential documents and information.
Perform quality assurance on other employees’ work.
Train more junior staff members.
Assist peer teams with proofreading, design, or other document production and preparation as needed.
Complete other tasks and assignments as assigned by management.
Interact with clients in person, by phone, or electronically.
Follow Williams Lea and client-site policies.
Use equipment and supplies cost-efficiently.