Sr Document Production Associate

RR Donnelley • Columbus, OH

2d • Onsite

About The Position

The Senior Document Production Associate provides word processing and document production services for clients. This fully onsite role is based in Columbus, Ohio, and works the first shift, Tuesday through Saturday, from 8 a.m. to 5 p.m. The position qualifies for an additional $0.50 per hour shift differential.

The associate assesses document requests, determines the appropriate production process, and completes work according to established procedures and client expectations. Work may include editing, proofreading, converting, creating, or transcribing documents. The role also supports workflow coordination, troubleshoots complex software or hardware issues, tracks assigned work, and meets contracted deadlines. The associate communicates with clients and colleagues about job requirements and deadlines, performs quality assurance on others’ work, trains junior staff, and helps improve client service. The position involves handling sensitive or confidential information, following RRD and client-site policies, and using equipment and supplies cost-efficiently.

The stated hourly pay range is $17.74 to $24.47. Starting pay depends on factors including education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and business needs. Compensation may also include overtime, shift differential, call-in, or stand-by pay, depending on the role. Employment offers are contingent on successful completion of a pre-employment background check and drug screen.

Requirements

• High school diploma or equivalent required; higher-level education or equivalent work experience preferred.
• Minimum of 3 years of experience, preferably in a legal, banking, or large corporate environment.
• Advanced skill using MS Office software, including Word, Excel, and PowerPoint.
• Strong keyboarding and typing skills.
• Adeptness with other software programs for editing or creating documents.
• Ability to work in a fast-paced team environment, independently and collaboratively.
• Ability to prioritize work, balance projects, and meet deadlines in a timely manner.
• Strong attention to detail and organizational skills, with an emphasis on accuracy and quality.
• Ability to handle sensitive or confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Ability to troubleshoot complex or advanced tasks, equipment, or software concerns independently and recognize when to escalate issues to a supervisor.
• Excellent verbal and written communication skills, including professional telephone and email etiquette under pressure.
• Self-motivated, positive, can-do attitude.
• Customer service skills to create, maintain, and enhance customer relationships.
• Ability to interact effectively with people from multifunctional and diverse backgrounds.

Nice To Haves

• Higher-level education or equivalent work experience.
• Document production or word processing experience.
• Experience in a legal, banking, or large corporate environment.
• Knowledge of a legal timekeeping or job tracking system.

Responsibilities

• Perform document production work according to established policies and procedures.
• Assess job requests, identify the correct process, and ensure appropriate completion throughout the task lifecycle.
• Edit, proofread, convert, create, transcribe, or otherwise complete document production requests using established procedures, standards, and formats.
• Use the equipment, technology, software, and hardware needed to perform job functions.
• Assist with coordination of document production services, preparation, intake, and team workflow.
• Troubleshoot complex software or hardware problems.
• Use appropriate logs or tracking software for assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Communicate with peers, supervisors, and clients about job or deadline issues.
• Help foster continuous service enhancement and client relationship building.
• Handle sensitive and confidential documents and information.
• Perform quality assurance on the work of others.
• Train more junior staff members.
• Assist peer teams with proofreading, design, or other document production and preparation as needed.
• Complete other tasks and assignments as directed by management.
• Interact with clients in person, by phone, or electronically.
• Follow Williams Lea and client-site policies.
• Use equipment and supplies in a cost-efficient manner.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverage
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Potential overtime, shift differential, call-in, or stand-by pay, depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED