Sr. Document Production Associate

RR Donnelley • New York, NY

1d

About The Position

The Senior Document Production Associate provides word processing and document production services for clients. The role assesses and completes document requests using established procedures, standards, and formats; coordinates document intake and workflow; troubleshoots complex software and hardware issues; and helps meet contracted deadlines. The associate also performs quality assurance on others’ work, trains junior staff, supports peer teams, and interacts with clients in person, by phone, or electronically. The role handles sensitive and confidential information and follows both Williams Lea and client-site policies.

Requirements

• High school diploma or equivalent; higher education or equivalent work experience preferred.
• At least 3 years of experience, preferably in a legal, banking, or large corporate environment.
• Advanced proficiency with Microsoft Office software, including Word, Excel, and PowerPoint.
• Strong keyboarding and typing skills.
• Adeptness with other software programs for editing or creating documents.
• Ability to work in a fast-paced team environment, independently and collaboratively.
• Ability to prioritize work, balance projects, and meet deadlines.
• Strong attention to detail and organizational skills, with emphasis on accuracy and quality.
• Ability to handle sensitive and confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Ability to troubleshoot complex tasks, equipment, or software issues independently and recognize when to escalate problems.
• Excellent verbal and written communication skills, including professional telephone and email etiquette under pressure.
• Self-motivated, positive, can-do attitude.
• Proven customer service skills to create, maintain, and enhance customer relationships.
• Ability to interact effectively with people from diverse and multifunctional backgrounds.

Nice To Haves

• Higher-level education or equivalent work experience.
• Document production or word processing experience.
• Knowledge of a legal timekeeping or job tracking system.

Responsibilities

• Perform document production work according to established policies and procedures.
• Assess job requests, identify the appropriate process, and ensure tasks are completed throughout their lifecycle.
• Edit, proofread, convert, create, transcribe, or otherwise complete document production requests using established procedures, standards, and formats.
• Use the equipment, technology, software, and hardware needed to perform job functions.
• Assist with coordination of document production services, preparation, intake, and team workflow.
• Troubleshoot complex software and hardware problems.
• Use logs or tracking software for assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Communicate with peers, supervisors, or clients about job or deadline issues.
• Help foster continuous service enhancement and client relationship building.
• Handle sensitive and confidential documents and information.
• Perform quality assurance on the work of others.
• Train more junior staff members.
• Assist peer teams with proofreading, design, or other document production and preparation as needed.
• Complete other tasks and assignments as directed by management.
• Interact with clients in person, by phone, or electronically.
• Follow Williams Lea and client-site policies.
• Use equipment and supplies cost-efficiently.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED