Sr. Customer Development Executive

Lyra Health

7d • $171,000 - $236,000

About The Position

Lyra Health is seeking a relationship-driven Account Executive to join its Customer Success team and manage and expand existing customer relationships. The position focuses on long-term customer value, partnership, renewals, and collaborative growth rather than new-customer hunting. The role works closely with Customer Success Managers to understand customer businesses and goals, then show how Lyra’s platform can help achieve measurable outcomes. The role owns commercial relationships for a book of existing customers and may lead renewal pricing and contract negotiations, including for customers entering an RFP/RFI renewal process.

Requirements

• 12+ years of experience in account executive, customer success, or renewal-focused sales roles.
• Proven ability to meet or exceed expansion and renewal targets.
• Excellent communication and stakeholder management skills.
• High emotional intelligence, including the ability to build trust and handle objections diplomatically.
• Strong analytical mindset and ability to use customer data and product usage insights.
• Comfort with contract terms and commercial discussions.
• Proficiency with Salesforce, Gainsight, or an equivalent CRM.

Nice To Haves

• Experience in B2B healthcare companies.
• Experience working in a CS-led or post-sale sales model.
• Understanding of the healthcare landscape and customer pain points.

Responsibilities

• Own the commercial relationship for a book of existing customers.
• Identify and drive upsell and cross-sell opportunities.
• Lead renewal processes, including pricing discussions and contract negotiations for customers going out to RFP/RFI for renewal.
• Partner with Customer Success Managers on strategic account plans and customer objectives.
• Understand customer business models, usage trends, and product adoption to inform growth strategies.
• Maintain accurate forecasts and updates in Salesforce or another CRM.
• Collaborate with Product, Marketing, and Support teams.

Benefits

• Comprehensive healthcare coverage, including medical, dental, vision, FSA/HSA, life, and disability insurance.
• Coaching and therapy services through Lyra for Lyrians.
• Discretionary restricted stock units.
• Paid vacation, sick days, and company holidays.
• Paid parental leave.
• 401(k) with up to 3% matching.
• Monthly technology allowance.
• Well-being perks and activities, surprise swag, and community celebrations.
• The role may also be eligible for commission payments.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed