Sr. Customer Assistance Representative - Steubenville

Enterprise Mobility•Steubenville, OH

11d•Onsite

About The Position

Enterprise Mobility is hiring a full-time Senior Customer Assistance Representative for its Enterprise Rent-A-Car branch at 2207 Sunset Blvd, Steubenville, Ohio. The role provides customer service through face-to-face and phone interactions, while supporting rental operations, administrative work, and customers at local branches or airport locations. Training is provided locally, along with hands-on experience. The starting pay is $17.50 per hour. The position follows a rotating schedule. The schedule shown includes Monday, Tuesday, Thursday, and Friday from 7:30 a.m. to 5:30 p.m.; Wednesday from 8:00 a.m. to noon; and Saturday from 8:00 a.m. to noon, with Wednesday off when working Saturday. Sunday is off.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and must not require work authorization sponsorship now or in the future.
High school diploma or GED required.
At least one year of prior customer service, retail, or administrative support experience required.
Valid driver's license required, with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
No drug- or alcohol-related conviction on the driving record in the past three years.

Responsibilities

Handle incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolution to customers and business contacts.
Make outgoing calls for callback management, accounts receivable, and other assigned matters.
Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
Greet customers in a friendly and timely manner and provide directions and general assistance.
Help assess the condition of rental vehicles upon return.
Process returns, check-ins, and exit kiosk transactions.
Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
Explain rental terms and conditions, vehicle features, and other services.
May sell optional protection products, upgrades, fuel options, and additional equipment.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or using washing equipment as needed.
Perform administrative and basic accounting functions, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform other miscellaneous and backup job-related duties as assigned.