Sr. Customer Assistance Representative - Macomb

Enterprise Mobility•Macomb Township, MI

8d•Onsite

About The Position

Enterprise Mobility is hiring a Senior Customer Assistance Representative for its Enterprise brand. The role provides customer service through face-to-face and phone interactions, supports internal and external customers, and provides rental backup and administrative support at a home-city branch or airport location. The position is located at 20650 Hall Rd, Clinton Township, Michigan, and pays $18 per hour. The listed schedule is Monday through Thursday off; Friday 7:00 a.m. to 6:30 p.m.; Saturday 8:30 a.m. to 2:30 p.m.; and Sunday 8:30 a.m. to 12:30 p.m.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States and not require employment authorization sponsorship now or in the future.
High school diploma or GED required.
At least one year of customer service or sales experience in retail, guest services, or administrative support.
Valid driver's license with no more than two moving violations and/or at-fault accidents in the past three years.
No drug- or alcohol-related convictions, including DUI/DWI, on the driving record within the past five years.

Responsibilities

Answer incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolution to customers, branches, insurance companies, dealerships, repair shops, and other vendors.
Make outgoing calls for callback management, accounts receivable, and other assigned matters.
Assist customers in person and by phone, assess their rental needs, and provide a high level of customer service.
Greet customers in a friendly and timely manner and provide directions and general assistance.
Help assess the condition of rental vehicles upon return.
Process returns, check-ins, and exit kiosk transactions.
Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
Explain rental terms and conditions, vehicle features, and other services.
Sell optional protection products, upgrades, fuel options, and additional equipment as applicable.
Notify management about known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform other miscellaneous and backup job-related duties as assigned.