Sr. Customer Assistance Representative - Macomb

Enterprise•Macomb, MI

7d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) to provide high-quality customer service through face-to-face and phone interactions. The role assists internal and external customers with rental needs, provides rental backup and administrative support, and requires learning through local training and hands-on experience. The position is located at 20650 Hall Rd, Clinton Township, Michigan, and pays $18 per hour. The stated schedule is Friday 7:00 a.m.–6:30 p.m., Saturday 8:30 a.m.–2:30 p.m., and Sunday 8:30 a.m.–12:30 p.m.; Monday through Thursday are off.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States without requiring employer sponsorship now or in the future.
High school diploma or GED required.
At least 1 year of customer service or sales experience in retail, guest services, or administrative support.
Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record within the past 3 years.
No drug- or alcohol-related driving convictions, including DUI/DWI, within the past 5 years.

Responsibilities

Handle incoming calls for reservations, rate quotes, general questions, and customer information or issue resolution.
Manage outgoing calls for callbacks, accounts receivable, and other assigned matters.
Assist customers in person and over the phone, assess their rental needs, and provide friendly, timely service.
Greet customers, provide directions, and offer general assistance.
Help assess the condition of rental vehicles upon return.
Process returns, check-ins, and exit kiosk transactions.
Promote the company while safely and courteously picking up or dropping off customers and assisting them as needed.
Explain rental terms and conditions, vehicle features, and other services.
Sell optional protection products, upgrades, fuel options, and additional equipment when applicable.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or with washing equipment when needed.
Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform other miscellaneous and backup job-related duties as assigned.