Sr. Customer Assistance Representative - Concord

Enterprise Mobility • Concord, NH

11d • Onsite

About The Position

Enterprise Mobility is hiring a Senior Customer Assistance Representative (CAR Sr) for its Enterprise brand at the Concord, New Hampshire branch. The role provides face-to-face and telephone customer service to internal and external customers. Through local training and hands-on experience, the representative provides rental backup, assists customers, and performs administrative support at a neighborhood branch or airport location.

The position is offered full-time or part-time, with a starting rate of $16.50 per hour. The listed full-time schedule is Monday through Friday, 9 a.m. to 6 p.m., with a one-hour break each day; Sunday and Saturday are off. The listed part-time schedule is Thursday and Friday, 8 a.m. to 6 p.m., with a one-hour break, and Saturday and Sunday, 8 a.m. to noon; Monday through Wednesday are off.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and must not require current or future work-authorization sponsorship from the company.
• High school diploma or GED equivalent required.
• At least one year of prior customer service, retail, or administrative support experience.
• Current and valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record within the past three years.
• No drug- or alcohol-related driving convictions, including DUI/DWI, within the past five years.

Nice To Haves

• Some college preferred.

Responsibilities

• Handle incoming calls about reservations, rate quotes, and general questions, and provide information and resolutions to customers, other branches, insurance companies, dealerships, repair shops, and vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
• Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
• Greet customers promptly and in a friendly manner, and provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process vehicle returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED