Sr CRM Account Executive - HCLS

ServiceNow • Philadelphia, PA

1d

About The Position

The CRM Prime Account Executive is an experienced sales role focused on shaping ServiceNow’s CRM business and pursuing transformational sales opportunities. The role requires leading discovery sessions, using value-based selling, and delivering measurable business outcomes aligned with customer priorities and use cases. The account executive is expected to present and demonstrate ServiceNow CRM solutions with sufficient technical fluency to give customers confidence in investing.

The role sells to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations. It involves building relationships with customer executives and decision makers, understanding CRM priorities and purchasing processes, developing account and territory plans, and coordinating account strategy across virtual teams. The account executive also advises customers on how ServiceNow CRM can support their business goals and conducts Customer Business Reviews to assess use cases, objectives, adoption, and expansion opportunities.

Requirements

• 10+ years of sales experience within a software or solutions sales organization.
• 5+ years selling CRM or transferable front-office SaaS applications, such as CSM, FSM, or Source to Pay.
• Current location in greater Philadelphia, Pennsylvania.
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Experience producing new business, negotiating deals, and maintaining healthy C-level relationships.
• Track record of high quota attainment and consistently hitting annual sales targets.
• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving.
• Experience promoting a customer-success focus in a “win as a team” environment.
• Willingness to travel up to 50%.

Nice To Haves

• Strong preference for success selling to the enterprise segment (5,000+ employees) and the HCLS industry.

Responsibilities

• Sell to line-of-business owners in call center and customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers and understand their CRM priorities and purchasing processes.
• Develop account and territory plans identifying priority customers, growth opportunities, and actions to pursue them.
• Map client relationships and orchestrate account strategy while leading a virtual team of Sales Specialists, Solutions Consultants, Success resources, Partners, Marketing, and others.
• Advise customers on how ServiceNow CRM can help achieve their business goals.
• Conduct Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities.
• Lead discovery sessions, use value-based selling, and present and demonstrate ServiceNow CRM solutions to support customer investment decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed