Sr CRM Account Executive - HCLS

ServiceNow • Austin, TX

1d

About The Position

The CRM Prime Account Executive is an experienced sales role focused on transforming customers’ businesses and shaping ServiceNow’s CRM business. The role involves leading discovery sessions, applying value-based selling, and delivering measurable business outcomes based on customer priorities and use cases. The account executive needs the technical fluency to present and demonstrate ServiceNow CRM solutions and build customer confidence in investing in them.

The role sells to line-of-business owners in call center and customer service, field operations, Revenue Operations, and Sales organizations. It builds relationships with customer executives and decision makers, develops account and territory plans, and leads account strategy across a broad virtual team. The account executive acts as a trusted advisor, holds Customer Business Reviews to assess use cases, objectives, and adoption, and identifies expansion opportunities. The position is based in the Southeast, within convenient driving distance of a major airport, and requires up to 50% travel. The work persona is flexible or remote.

Requirements

• Currently located in the Southeast, within a reasonable driving distance of a major airport.
• 10+ years of sales experience within a software or solutions sales organization.
• 5+ years selling CRM or transferable front-office SaaS applications, such as CSM, FSM, or Source to Pay.
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Experience producing new business, negotiating deals, and maintaining strong C-level relationships.
• Track record of high quota attainment and consistently hitting annual sales targets.
• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving.
• Experience promoting a customer-success focus in a team-oriented environment.
• Willingness to travel up to 50%.

Nice To Haves

• Strong preference for a record of success selling to the enterprise segment (5,000+ employees) and in the HCLS industry.

Responsibilities

• Sell to line-of-business owners in call center and customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers and understand their CRM priorities and purchasing processes.
• Develop account and territory plans that identify priority customers, growth opportunities, and actions to pursue them.
• Oversee client relationship mapping and orchestrate account strategy while leading a broad virtual team, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing.
• Serve as a trusted advisor by understanding customers’ businesses and advising how ServiceNow CRM can help achieve their business goals.
• Hold Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed