Sr CRM Account Executive - HCLS

ServiceNow • San Diego, CA

1d

About The Position

The CRM Prime Account Executive is an experienced sales professional responsible for growing ServiceNow’s CRM business through transformational sales opportunities. The role involves selling CRM solutions to line-of-business owners in customer service and call centers, field operations, Revenue Operations, and Sales organizations. The successful candidate leads discovery and value-based selling, presents and demonstrates ServiceNow CRM solutions, and connects customer priorities and use cases to measurable business outcomes.

The Account Executive builds executive and decision-maker relationships, understands customers’ CRM priorities and purchasing processes, and develops account and territory plans to pursue priority customers and growth opportunities. The role also includes coordinating account strategies across a broad virtual team, advising customers on how ServiceNow CRM can support their business goals, and conducting Customer Business Reviews to assess use cases, objectives, adoption, and expansion opportunities.

Requirements

• Current location in or near California.
• 10 or more years of sales experience within a software or solutions sales organization.
• Prior success selling CRM or adjacent solutions, such as FSM, S2P, or Q2C, to enterprise HCLS customers.
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Experience generating new business, negotiating deals, and maintaining strong C-level relationships.
• Track record of high quota attainment and consistently meeting annual sales targets.
• Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.
• Experience promoting customer success in a team-oriented environment.
• Willingness to travel up to 50%.

Responsibilities

• Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers, and understand their CRM priorities and purchasing processes.
• Develop account and territory plans that identify priority customers, growth opportunities, and actions needed to pursue them.
• Oversee client relationship mapping and orchestrate account strategy while leading a virtual team of sales specialists, solutions consultants, success resources, partners, and marketing.
• Act as a trusted advisor by understanding customers’ businesses and explaining how ServiceNow CRM can help achieve their goals.
• Conduct Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities.
• Lead discovery sessions, use value-based selling, and present and demonstrate ServiceNow CRM solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed