Sr CRM Account Executive

ServiceNow•Chicago, IL

3d•$130,650 - $190,550

About The Position

The CRM Prime Account Executive is an experienced sales role focused on transforming customers’ businesses through ServiceNow CRM solutions. The role involves shaping ServiceNow’s CRM business and pursuing transformational sales opportunities. The successful candidate leads discovery sessions, uses value-based selling, and delivers measurable business outcomes aligned with customers’ priorities and use cases. They have the technical fluency to present and demonstrate ServiceNow CRM solutions and build customer confidence in investing in them. The role sells to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations. It includes developing customer and territory strategies, building executive relationships, coordinating a broad virtual team, advising customers on their business goals, and conducting Customer Business Reviews to identify adoption and expansion opportunities. Travel of up to 50% is expected. The work persona is Flexible or Remote.

Requirements

10+ years of sales experience within a software or solutions sales organization.
Experience establishing trusted relationships with current and prospective clients and other teams.
Experience generating new business, negotiating deals, and maintaining healthy C-level relationships.
Track record of high quota attainment and consistently hitting annual sales targets.
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Experience promoting a customer-success focus in a “win as a team” environment.
Willingness to travel up to 50%.

Responsibilities

Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations.
Build relationships with customer executives and decision makers, understanding their CRM priorities and purchasing processes.
Develop account and territory plans that identify priority customers, growth opportunities, and actions needed to pursue them.
Oversee client relationship mapping and orchestrate account strategy while leading a broad virtual team, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing.
Advise customers on how ServiceNow CRM can help them achieve their business goals.
Hold Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities.
Present and demonstrate ServiceNow CRM solutions and lead discovery sessions using value-based selling to deliver measurable business outcomes.