Sr CRM Account Executive

ServiceNow•San Diego, CA

2d•$130,650 - $190,550

About The Position

The CRM Prime Account Executive is an experienced sales role focused on transforming customers’ businesses and shaping ServiceNow’s CRM business. The position leads discovery and value-based selling, presents and demonstrates ServiceNow CRM solutions, and delivers measurable business outcomes aligned with customer priorities and use cases. The role sells to line-of-business owners in call center and customer service, field operations, Revenue Operations, and Sales organizations, while coordinating account strategy with a broad virtual team.

Requirements

10+ years of sales experience within a software or solutions sales organization.
Experience establishing trusted relationships with current and prospective clients and other teams.
Experience producing new business, negotiating deals, and maintaining healthy C-level relationships.
Experience achieving sales targets.
Ability to leverage or critically consider how to integrate AI into work processes, decision-making, or problem-solving.
Ability to understand the bigger picture and ServiceNow’s plans around IT.
Experience promoting a customer-success focus in a team-oriented environment.
Willingness to travel up to 50%.

Responsibilities

Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations.
Build relationships with customer executives and decision makers, and understand their CRM priorities and purchasing processes.
Develop account and territory plans that identify priority customers, growth opportunities, and actions to pursue them.
Oversee client relationship mapping and orchestrate account strategy while leading a virtual team of Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing.
Advise customers on how ServiceNow CRM can help achieve their business goals by understanding their businesses.
Hold Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities.
Lead discovery sessions, use value-based selling, and present and demonstrate ServiceNow CRM solutions.