Sr CRM Account Executive

ServiceNow•San Diego, CA

2d•$130,650 - $190,550

About The Position

The CRM Prime Account Executive is an experienced sales role focused on shaping ServiceNow’s CRM business and pursuing transformational sales opportunities. The role requires curiosity, confidence, and technical acumen to understand customer priorities, lead discovery, apply value-based selling, and deliver measurable business outcomes. The account executive presents and demonstrates ServiceNow CRM solutions to help customers make informed investment decisions. The role sells to line-of-business owners in call center and customer service, field operations, Revenue Operations, and Sales organizations. The account executive develops customer and territory strategies, builds executive relationships, coordinates a broad virtual team, and advises customers on how ServiceNow CRM can support their business goals. Customer Business Reviews are used to assess use cases, objectives, adoption, and potential expansion opportunities. Travel of up to 50% is expected.

Requirements

10+ years of sales experience within a software or solutions sales organization.
Experience establishing trusted relationships with current and prospective clients and other teams.
Experience producing new business, negotiating deals, and maintaining healthy C-level relationships.
Track record of high quota attainment and consistently hitting annual sales targets.
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Experience promoting a customer success focus in a team-oriented environment.
Willingness to travel up to 50%.

Responsibilities

Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations.
Build relationships with customer executives and decision makers, understanding their CRM priorities and purchasing processes.
Develop account and territory plans identifying priority customers, growth opportunities, and actions needed to pursue them.
Oversee client relationship mapping and orchestrate account strategy while leading a virtual team of Sales Specialists, Solutions Consultants, Success resources, Partners, Marketing, and others.
Serve as a trusted advisor by understanding customers’ businesses and explaining how ServiceNow CRM can help achieve their goals.
Hold Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities.
Lead discovery sessions, use value-based selling, and deliver measurable business outcomes.
Present and demonstrate ServiceNow CRM solutions to customers.