Sr CRM Account Executive

ServiceNow • Chicago, IL

2d

About The Position

The CRM Prime Account Executive is an experienced sales role focused on transforming customers’ businesses and shaping ServiceNow’s CRM business. The role involves leading discovery sessions, using value-based selling, and delivering measurable business outcomes aligned with customer priorities and use cases. The account executive is expected to present and demonstrate ServiceNow CRM solutions and help customers feel confident investing in them. They sell to line-of-business owners across customer service and call centers, field operations, revenue operations, and sales organizations.

Requirements

• 10+ years of sales experience within a software or solutions sales organization.
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Experience producing new business, negotiating deals, and maintaining healthy C-level relationships.
• Track record of high quota attainment and consistently hitting annual sales targets.
• Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.
• Experience promoting a customer-success focus in a “win as a team” environment.
• Willingness to travel up to 50%.

Responsibilities

• Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers, and understand their CRM priorities and purchasing processes.
• Develop account and territory plans identifying priority customers, growth opportunities, and actions to pursue them.
• Map client relationships and orchestrate account strategy while leading a broad virtual team, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing.
• Act as a trusted advisor by understanding customers’ businesses and advising how ServiceNow CRM can help achieve their business goals.
• Hold Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities.
• Lead discovery sessions, present and demonstrate ServiceNow CRM solutions, and use value-based selling to deliver measurable customer outcomes.

Benefits

• Health plans
• Flexible spending accounts
• 401(k) plan with company match
• Employee stock purchase plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs
• Equity when applicable
• Variable/incentive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed