Sr CRM Account Executive

ServiceNow•San Diego, CA

2d•$130,650 - $190,550

About The Position

The CRM Prime Account Executive is an experienced sales role focused on shaping ServiceNow’s CRM business and leading transformational sales opportunities. The role involves engaging customers through discovery, value-based selling, and customer-specific use cases to deliver measurable business outcomes. The CRM Prime Account Executive must be able to present and demonstrate ServiceNow CRM solutions and help customers feel confident investing in them. The position sells to line-of-business owners in call center and customer service, field operations, Revenue Operations, and Sales organizations. It develops customer and territory strategies, builds executive relationships, coordinates cross-functional virtual teams, advises customers on achieving business goals with ServiceNow CRM, and identifies adoption and expansion opportunities through Customer Business Reviews. The role may involve travel up to 50%. The work persona is described as flexible or remote.

Requirements

10+ years of sales experience within a software or solutions sales organization.
Experience establishing trusted relationships with current and prospective clients and other teams.
Experience producing new business, negotiating deals, and maintaining healthy C-level relationships.
Experience achieving sales targets.
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Ability to understand the bigger picture and plans around IT.
Experience promoting a customer-success focus in a team-oriented environment.
Willingness to travel up to 50%.

Responsibilities

Sell to line-of-business owners in call center and customer service, field operations, Revenue Operations, and Sales organizations.
Build relationships with customer executives and decision makers, and understand their CRM priorities and purchasing processes.
Develop account and territory plans identifying priority customers, growth opportunities, and actions needed to pursue them.
Oversee client relationship mapping and orchestrate account strategy while leading a virtual team of sales specialists, solutions consultants, customer success resources, partners, and marketing.
Act as a trusted advisor by understanding customers’ businesses and advising how ServiceNow CRM can help achieve their goals.
Hold Customer Business Reviews to understand business use cases and objectives, review customer adoption, and identify expansion opportunities.
Present and demonstrate ServiceNow CRM solutions to customers.