Sr CRM Account Executive - HCLS

ServiceNow • Austin, TX

1d

About The Position

The CRM Prime Account Executive is an experienced sales role focused on transforming customers’ businesses and contributing to ServiceNow’s CRM business. The role involves leading discovery sessions, using value-based selling, and delivering measurable business outcomes aligned with customer priorities and use cases. The account executive must be able to present and demonstrate ServiceNow CRM solutions and give customers confidence in their investment.

The position sells to line-of-business owners in call center and customer service, field operations, Revenue Operations, and Sales organizations. It builds executive relationships, develops account and territory plans, coordinates account strategies with a broad virtual team, advises customers on how ServiceNow CRM can support their goals, and holds Customer Business Reviews to assess use cases, objectives, adoption, and expansion opportunities. The role is based in the Southern US near a major airport and requires travel of up to 50%. The work persona is flexible or remote.

Requirements

• Current location in the Southern US, within a close drive of a major airport.
• 10+ years of sales experience within a software or solutions sales organization.
• 5+ years selling CRM or transferable front-office SaaS applications, such as CSM, FSM, or Source to Pay.
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Experience producing new business, negotiating deals, and maintaining healthy C-level relationships.
• Track record of high quota attainment and consistently hitting annual sales targets.
• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving.
• Experience promoting a customer-success focus in a “win as a team” environment.
• Willingness to travel up to 50%.

Nice To Haves

• Strong preference for a record of success selling to the enterprise segment (5,000+ employees) and in the HCLS industry.

Responsibilities

• Sell to line-of-business owners in call center and customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers, and understand their CRM priorities and purchasing processes.
• Develop account and territory plans that identify priority customers, growth opportunities, and actions to pursue them.
• Oversee client relationship mapping and orchestrate account strategy across a virtual team, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing.
• Act as a trusted advisor by understanding customers’ businesses and advising how ServiceNow CRM can help achieve their goals.
• Hold Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities.
• Lead discovery sessions, use value-based selling, and deliver measurable business outcomes.
• Present and demonstrate ServiceNow CRM solutions to customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed