Sr CRM Account Executive - HCLS

ServiceNow • Orlando, FL

1d

About The Position

The CRM Prime Account Executive is an experienced sales role focused on transforming customers’ businesses and contributing to ServiceNow’s CRM business. The role leads discovery sessions, applies value-based selling, and delivers measurable business outcomes aligned with customer priorities and use cases. It requires enough technical fluency to present and demonstrate ServiceNow CRM solutions and help customers make confident investment decisions.

The account executive sells to line-of-business owners in call center and customer service, field operations, Revenue Operations, and Sales organizations. The role develops customer relationships and account strategies, coordinates a broad virtual team, advises customers on how ServiceNow CRM can support their goals, and conducts Customer Business Reviews to assess use cases, objectives, adoption, and expansion opportunities. The position is intended for someone located in the Southeast U.S. within convenient driving distance of a major airport and involves travel of up to 50%. The work persona may be flexible or remote.

Requirements

• Be currently located in the Southeast U.S., within a close drive of a major airport.
• Have 10 or more years of sales experience within a software or solutions sales organization.
• Have 5 or more years of experience selling CRM or transferable front-office SaaS applications, such as CSM, FSM, or Source to Pay.
• Have experience establishing trusted relationships with current and prospective clients and other teams.
• Have experience generating new business, negotiating deals, and maintaining healthy C-level relationships.
• Have a track record of high quota attainment and consistently meeting annual sales targets.
• Have experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.
• Be willing to travel up to 50%.

Nice To Haves

• Strong preference for a record of success selling to the enterprise segment (5,000+ employees) and in the HCLS industry.
• Experience promoting a customer-success focus in a “win as a team” environment.

Responsibilities

• Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers, and understand their CRM priorities and purchasing processes.
• Develop account and territory plans identifying priority customers, growth opportunities, and actions needed to pursue them.
• Oversee client relationship mapping and orchestrate account strategy while leading a broad virtual team, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing.
• Act as a trusted advisor by understanding customers’ businesses and advising how ServiceNow CRM can help achieve their business goals.
• Hold Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed