Sr CRM Account Executive - HCLS

ServiceNow • Charlotte, NC

1d

About The Position

The CRM Prime Account Executive is an experienced sales professional responsible for shaping ServiceNow’s CRM business and pursuing transformational sales opportunities. The role involves leading discovery sessions, applying value-based selling, and delivering measurable business outcomes based on customer priorities and use cases. The Account Executive must be able to present and demonstrate ServiceNow CRM solutions and build customer confidence in investing in them.

The role sells to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations. It also involves developing account and territory plans, coordinating a broad virtual team, advising customers on their business goals, and conducting Customer Business Reviews to assess use cases, objectives, adoption, and expansion opportunities. The position is based in or near Charlotte, North Carolina, and requires willingness to travel up to 50%. The work persona is flexible or remote.

Requirements

• Current location in or near Charlotte, North Carolina.
• 10+ years of sales experience within a software or solutions sales organization.
• Prior success selling CRM or adjacent solutions (FSM, S2P, Q2C) to Enterprise HCLS.
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Experience producing new business, negotiating deals, and maintaining healthy C-level relationships.
• Track record of high quota attainment and consistently hitting annual sales targets.
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience promoting a customer-success focus in a “win as a team” environment.
• Willingness to travel up to 50%.

Responsibilities

• Sell to line-of-business owners in call center and customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers, and understand their CRM priorities and purchasing processes.
• Develop account and territory plans that identify priority customers, growth opportunities, and actions to pursue them.
• Map client relationships and orchestrate account strategy while leading a broad virtual team, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing.
• Serve as a trusted advisor by understanding customers’ businesses and advising how ServiceNow CRM can help achieve their goals.
• Hold Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed