Sr. Consumer Lending Specialist

Purpose Financial•Kerrville, TX

6d•Onsite

About The Position

The Senior Consumer Lending Sales Specialist is a performance-based, hands-on role focused on providing exceptional customer service while exceeding individual and branch sales goals. The role requires expertise in customer relationship management, analytical skills, sales, and customer acquisition. The specialist leads by example, mentors team members, contributes to branch success by exceeding management-defined performance metrics, and supports marketing and collection efforts. All work must demonstrate expert knowledge of applicable federal and state regulations and strict adherence to company policies, procedures, and practices. The position supports customer acquisition and relationships, loan portfolio growth and retention, community marketing, branch operations, compliance, cash controls, documentation, collections, and team collaboration. Travel within the division is required for marketing, staffing, special events, banking responsibilities, and branch coverage. Regular and punctual attendance is required; schedules may change to meet business needs, and overtime may be required. The role requires a high school diploma or equivalent and 3–5 years of demonstrated achievement in sales, retail, banking, or collections. A valid driver’s license and access to insured, reliable transportation are required. Applicants must be at least 18 (19 in Alabama), eligible to work in the USA, and able to complete post-offer screenings, including a criminal background check and Motor Vehicle Report.

Requirements

High school diploma or equivalent.
A demonstrated record of high performance in sales and/or customer service, including success meeting or exceeding goals.
3–5 years of proven achievement in one or more of sales, retail, banking, or collections, with documented results in customer relationship management and revenue growth.
Strong math skills, including the ability to count cash.
Professional verbal communication skills in person and by phone.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone occasionally and interact professionally with appropriate social skills.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and ensure compliance with industry and employee policies, procedures, and laws.
Ability to use computer programs to process customer transactions and follow business procedures.
Ability to develop and maintain business relationships.
Valid driver’s license and access to insured, reliable transportation.
Ability to travel within the division and be physically present at and perform the position’s duties at any branch within the division.
Must be at least 18 years old (19 in Alabama), eligible to work in the USA, and able to successfully complete post-offer screenings, including a criminal background check and Motor Vehicle Report.
Regular and punctual attendance; schedules may change as needed, and overtime may be required.
Ability to perform the listed physical activities, including standing for long periods, occasional sitting, walking, bending, squatting, kneeling, pushing/pulling, reaching, twisting, frequent lifting under 10 lbs. and occasional lifting up to 20 lbs., typing, data entry, grasping, transferring items, cleaning, and using office equipment.
Access to a bilingual Spanish speaker is a plus, but not required.

Nice To Haves

Some college preferred.
Bilingual Spanish is a plus.

Responsibilities

Excel in multi-channel customer acquisition and consistently surpass sales goals.
Deliver exceptional customer experiences while managing complex loan portfolios.
Provide financial solutions aligned with customers’ goals and needs.
Build customer relationships to support portfolio growth and retention.
Lead community marketing initiatives by developing strategic partnerships and executing targeted outreach programs.
Serve as a subject matter expert, share best practices, and mentor colleagues.
Model company core values and handle customer relationships professionally.
Surpass branch financial objectives and performance metrics.
Apply expert knowledge of company policies and applicable state and federal regulations.
Maintain high standards in cash controls and security.
Ensure documentation is accurate and complete.
Achieve strong results in collection activities.
Share expertise with colleagues, recommend process improvements, and serve as a role model on the team.
Support branch strategic initiatives through active participation, knowledge sharing, and operational improvements.
Travel within the division for marketing, staffing, special events, banking responsibilities, and branch coverage.