Sr. Consumer Lending Specialist

Purpose Financial•Waterford, MI

17h•Onsite

About The Position

The Senior Consumer Lending Sales Specialist is a performance-based, hands-on role focused on exceptional customer service and exceeding individual and branch sales goals. The specialist manages customer relationships and loan portfolios, acquires customers, and provides financial solutions aligned with customer needs. The role leads by example, mentors colleagues, contributes to branch performance through marketing and collection activities, and ensures work complies with federal and state regulations and company policies, procedures, and practices. The position supports branch operations and community marketing, maintains accurate documentation and cash controls, and may provide staffing coverage at branches within the division. Travel within the division is required for marketing, staffing, special events, banking, and other assigned responsibilities. Regular and punctual attendance is required, schedules may change to meet business needs, and overtime may be required.

Requirements

High school diploma or equivalent.
Demonstrated high performance in sales and/or customer service, including a record of meeting or exceeding goals.
Three to five years of proven achievement in one or more of sales, retail, banking, or collections, with documented results in customer relationship management and revenue growth.
Strong math skills, including the ability to count cash.
Professional verbal communication skills in person and by phone; ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion and interact professionally with appropriate social skills.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and comply with policies, procedures, and laws governing the business and its employees.
Ability to use computer programs to process customer transactions and follow procedures.
Ability to develop and maintain business relationships.
Valid driver's license and access to insured, reliable transportation.
Must be at least 18 years old (19 in Alabama), eligible to work in the United States, and able to pass post-offer screening, including a criminal background check and Motor Vehicle Report.
Ability to travel within the division and be physically present at any branch within the division as needed.
Regular and punctual attendance; availability for schedule changes and required overtime.

Nice To Haves

Some college education.
Bilingual Spanish.

Responsibilities

Exceed sales goals through multi-channel customer acquisition and deliver exceptional customer experiences.
Manage complex loan portfolios and provide financial solutions aligned with customer goals and needs.
Build customer relationships to support portfolio growth and retention.
Develop community partnerships and execute targeted outreach and marketing initiatives.
Share best practices, mentor colleagues, and serve as a role model for the team.
Contribute to branch success by exceeding financial objectives and performance metrics.
Apply company policies and federal and state regulations in daily work.
Maintain cash controls, security, and accurate, complete documentation.
Achieve strong results in collection activities, including negotiating payment terms and communicating loan requirements.
Participate in branch strategic initiatives, share knowledge, and recommend process and operational improvements.
Travel within the division for marketing, staffing coverage, special events, and banking responsibilities.
Complete assigned banking, marketing, and housekeeping tasks as needed.