Sr. Consumer Lending Specialist

Purpose Financial•Waterford Township, MI

2d•Onsite

About The Position

The Senior Consumer Lending Sales Specialist (Sr. CLSS) is a performance-based, hands-on role focused on delivering exceptional customer service and exceeding individual and branch sales goals. The role requires expertise in customer relationship management, analytical skills, sales, and customer acquisition. The Sr. CLSS leads by example, mentors team members, and contributes to branch success by exceeding management-defined performance metrics and excelling in marketing and collections. All responsibilities must be performed with expert knowledge of federal and state regulations and strict adherence to company policies, procedures, and practices. The position supports customer acquisition and retention, community marketing, loan portfolio management, branch operations, compliance, cash controls, documentation, collections, and team collaboration. The employee must be able to travel within the division for marketing, staffing, special events, banking responsibilities, and coverage at other branches. Regular and punctual attendance is required, schedules may change to meet business needs, and overtime may be required. The role requires a high school diploma or equivalent and 3–5 years of proven achievement in sales, retail, banking, or collections. Some college is preferred. Physical duties include standing for long periods, occasional sitting, walking, bending, squatting, kneeling, pushing or pulling, reaching, twisting, frequent lifting of less than 10 pounds and occasional lifting of up to 20 pounds, driving, typing, data entry, grasping and transferring items, and housekeeping or cleaning tasks. The position may involve ordinary outdoor exposure and use of cleaning chemicals and office equipment.

Requirements

High school diploma or equivalent required.
At least 3–5 years of proven achievement in one or more of sales, retail, banking, or collections, with documented results in customer relationship management and revenue growth.
Demonstrated high performance in sales and/or customer service, with proven success meeting or exceeding goals.
Strong math skills, including the ability to count cash.
Professional verbal communication skills by phone and in person.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion and interact professionally with appropriate social skills.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and ensure compliance with applicable policies, procedures, and laws.
Ability to use computer programs required to process customer transactions and follow business procedures.
Ability to develop and maintain business relationships.
Valid driver’s license and access to insured, reliable transportation; ability to travel within the division for work duties.
Must be at least 18 years old, or 19 in Alabama, eligible to work in the USA, and able to successfully complete post-offer screens, including a criminal background check and Motor Vehicle Report.
Regular and punctual attendance is required; schedules may change to accommodate business needs, and overtime may be required.

Nice To Haves

Some college preferred.
Bilingual Spanish is a plus.

Responsibilities

Excel in multi-channel customer acquisition and consistently surpass sales goals.
Deliver exceptional customer experiences while managing complex loan portfolios.
Provide financial solutions aligned with customer goals and needs.
Build customer relationships to support portfolio growth and retention.
Lead community marketing initiatives by developing strategic partnerships and carrying out targeted outreach programs.
Share best practices and mentor colleagues as a subject matter expert.
Demonstrate company core values through professional excellence and effective customer relationship management.
Surpass branch financial objectives and performance metrics.
Apply expert knowledge of company policies and state and federal regulations.
Maintain high standards in cash controls and security.
Ensure documentation is accurate and complete.
Achieve strong results in collection activities.
Serve as a role model by sharing expertise and recommending process improvements.
Support branch strategic initiatives through participation, knowledge sharing, and operational enhancements.
Travel within the division for marketing, staffing, special events, banking responsibilities, and branch coverage.
Maintain regular and punctual attendance; work overtime when required.