Sr. Consumer Lending Specialist

Purpose Financial•Flint, MI

2d•Onsite

About The Position

The Senior Consumer Lending Sales Specialist is a hands-on, performance-based role focused on delivering exceptional customer service while exceeding individual and branch sales goals. The position calls for demonstrated customer relationship management and analytical skills, along with success in sales and customer acquisition. The specialist leads by example, mentors team members, and contributes to branch success by exceeding management-defined performance metrics and excelling in marketing and collections. All work must be performed with expert knowledge of applicable federal and state regulations and strict adherence to company policies, procedures, and practices. The role involves multi-channel customer acquisition, managing loan portfolios, offering financial solutions suited to customers’ goals, growing and retaining customer relationships, and leading community marketing initiatives. It also includes branch operations and compliance, cash controls and security, accurate documentation, collection activities, team knowledge-sharing, and support for branch initiatives. The position requires travel within the division for marketing, staffing, special events, and banking responsibilities, using insured and reliable transportation.

Requirements

High school diploma or equivalent.
A demonstrated record of high performance in sales and/or customer service, with success meeting or exceeding goals.
Three to five years of proven achievement in one or more of sales, retail, banking, or collections, with documented results in customer relationship management and revenue growth.
Strong math skills, including the ability to count cash.
Professional verbal communication skills in person and by phone.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion and interact professionally with appropriate social skills.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and ensure compliance with industry and company policies, procedures, and laws.
Ability to use computer programs needed to process customer transactions and follow business procedures.
Ability to develop and maintain business relationships.
Valid driver’s license and access to insured, reliable transportation.
Ability to travel within the division and to be physically present at and complete the position’s requirements at any branch within the division.
Must be at least 18 years old, except 19 in Alabama; eligible to work in the USA; and able to pass post-offer screening, including a criminal background check and Motor Vehicle Report.
Regular and punctual attendance is required; schedules may change to meet business needs, and overtime may be required.

Nice To Haves

Some college.
Bilingual Spanish.

Responsibilities

Excel in multi-channel customer acquisition and consistently surpass sales goals.
Deliver exceptional customer experiences while managing complex loan portfolios.
Provide financial solutions aligned with customer goals and needs.
Build customer relationships to support portfolio growth and retention.
Lead community marketing initiatives by developing strategic partnerships and executing targeted outreach programs.
Share best practices and mentor colleagues as a subject matter expert.
Represent company core values through professional conduct and effective customer relationship management.
Surpass branch financial objectives and metrics.
Apply expert knowledge of company policies and state and federal regulations.
Maintain high standards in cash controls and security.
Ensure documentation is accurate and complete.
Achieve strong results in collection activities.
Serve as a team role model by sharing expertise and recommending process improvements.
Support branch strategic initiatives through participation, knowledge sharing, and operational enhancements.
Travel within the division for marketing, staffing, special events, and banking responsibilities.