Bilingual (Spanish) Sr. Consumer Lending Specialist

Purpose Financial•University City, MO

2d•Onsite

About The Position

The Senior Consumer Lending Sales Specialist (Sr. CLSS) is a hands-on, performance-based role responsible for delivering exceptional customer service and exceeding individual and branch sales goals. The specialist applies expertise in customer relationship management and analytics, drives sales and customer acquisition, and leads by example by mentoring team members. The role contributes to branch success through marketing, collections, and achievement of management-defined performance metrics. Responsibilities must be carried out with expert knowledge of applicable federal and state regulations and strict adherence to company policies, procedures, and practices. The position is based at the University City, Missouri branch and may involve travel to other branches within the division for marketing, staffing, special events, and banking responsibilities. Regular and punctual attendance is required; schedules may change to meet business needs, and overtime may be required. The role requires access to insured, reliable transportation and a valid driver’s license.

Requirements

High school diploma or equivalent required.
Demonstrated high performance in sales and/or customer service, including a record of meeting or exceeding goals.
Three to five years of proven achievement in one or more of sales, retail, banking, or collections, with documented results in customer relationship management and revenue growth.
Strong math skills, including ability to count cash.
Professional verbal communication skills, in person and by phone.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion and interact professionally with appropriate social skills.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and ensure compliance with industry and business policies, procedures, and laws.
Ability to use computer programs required to process customer transactions and follow procedures in the normal course of business.
Ability to develop and maintain business relationships.
Valid driver’s license and access to insured, reliable transportation.
Must be at least 18 years old, except in Alabama, where the minimum age is 19.
Must be eligible to work in the United States and successfully complete post-offer screening, including a criminal background check and Motor Vehicle Report.
Regular and punctual attendance is required; schedules may change as needed to accommodate business needs, and overtime may be required.
Physical ability to stand for long periods, sit occasionally, walk, bend, squat, kneel, push and pull, reach, twist, and lift frequently under 10 pounds and occasionally up to 20 pounds.
Ability to travel to and work physically at any branch within the division and complete the position’s physical requirements.
Ability to type, perform data entry, grasp and transfer items, complete housekeeping and cleaning tasks, and use office equipment including computers.
Ability to drive and have access during the workday to insured, reliable transportation for banking, marketing, and staffing coverage tasks.

Nice To Haves

Bilingual Spanish is a plus.
Some college preferred.

Responsibilities

Excel in multi-channel customer acquisition and consistently surpass sales goals.
Deliver exceptional customer experiences while managing complex loan portfolios.
Provide financial solutions aligned with customer goals and needs.
Build customer relationships to support portfolio growth and retention.
Lead community marketing initiatives by developing strategic partnerships and carrying out targeted outreach programs.
Serve as a subject matter expert, share best practices, and mentor colleagues.
Model company core values and handle customer relationships professionally.
Surpass branch financial objectives and performance metrics.
Apply expert knowledge of company policies and applicable state and federal regulations.
Maintain high standards in cash controls and security.
Ensure documentation is accurate and complete.
Achieve strong results in collection activities.
Share expertise with colleagues and recommend process improvements.
Participate in branch strategic initiatives through knowledge sharing and operational enhancements.
Travel within the division for marketing, staffing, special events, and banking responsibilities.
Complete banking, marketing, and staffing coverage tasks as needed.