Bilingual (Spanish) Sr. Consumer Lending Specialist

Purpose Financial•University City, MO

4d•Onsite

About The Position

Advance America is seeking a performance-based, hands-on Senior Consumer Lending Sales Specialist (Sr. CLSS) to deliver exceptional customer service and exceed individual and branch sales goals. The role requires expertise in customer relationship management, analytical skills, and a proven record of success in sales and customer acquisition. The specialist leads by example, mentors colleagues, contributes to branch success by exceeding management-defined performance metrics, and excels in marketing and collection efforts. All work must follow applicable federal and state regulations and company policies, procedures, and practices. The position supports customer acquisition, sales, marketing, loan portfolio management, community outreach, collections, branch operations, compliance, cash controls, and team collaboration. It requires travel within the division for marketing, staffing, special events, and banking responsibilities, with access to insured, reliable transportation. Schedules may change to meet business needs, and overtime may be required.

Requirements

High school diploma or equivalent.
Demonstrated high performance in sales and/or customer service, including a record of meeting or exceeding goals.
Three to five years of proven achievement in one or more of sales, retail, banking, or collections, with documented results in customer relationship management and revenue growth.
Strong math skills, including ability to count cash.
Professional verbal communication skills in person and by phone.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion and interact professionally with appropriate social skills.
Ability to negotiate payment terms and clearly communicate loan requirements.
Ability to understand and ensure compliance with relevant policies, procedures, and laws.
Ability to use computer programs to process customer transactions and follow business procedures.
Ability to develop and maintain business relationships.
Valid driver’s license and access to insured, reliable transportation.
Ability to travel within the division and to be physically present and complete the role’s physical requirements at any branch within the division.
Must be at least 18 years old (19 in Alabama), eligible to work in the United States, and able to pass post-offer screening, including a criminal background check and Motor Vehicle Report.
Ability to perform physical activities including prolonged standing; occasional sitting; walking, bending, squatting, kneeling, pushing/pulling, reaching, twisting, typing, data entry, grasping, and transferring items.
Ability to lift frequently less than 10 pounds and occasionally up to 20 pounds.
Ability to perform housekeeping and cleaning tasks, including possible exposure to cleaning chemicals, and use office equipment such as computers.
Spanish bilingual ability is described as a plus.

Nice To Haves

Some college.
Bilingual Spanish.

Responsibilities

Excel in multi-channel customer acquisition and consistently surpass sales goals.
Deliver exceptional customer experiences while managing complex loan portfolios.
Provide financial solutions aligned with customers’ goals and needs.
Build customer relationships to support portfolio growth and retention.
Lead community marketing initiatives, develop strategic partnerships, and execute targeted outreach programs.
Share best practices as a subject matter expert and mentor colleagues.
Represent company values through professional conduct and effective customer relationship management.
Surpass branch financial objectives and metrics.
Apply expert knowledge of company policies and applicable state and federal regulations.
Maintain high standards for cash controls and security.
Ensure documentation is accurate and complete.
Achieve strong results in collection activities.
Serve as a team role model by sharing expertise and recommending process improvements.
Support branch strategic initiatives through participation, knowledge sharing, and operational enhancements.
Travel within the division for marketing, staffing, special events, and banking responsibilities.
Maintain regular and punctual attendance and meet changing business schedule requirements; work overtime when required.