Sr. Consumer Lending Specialist

Purpose Financial•Flint, MI

16h•Onsite

About The Position

The Senior Consumer Lending Sales Specialist is a hands-on, performance-based role focused on delivering exceptional customer service and exceeding individual and branch sales goals. The specialist applies customer relationship management and analytical skills to acquire customers, provide financial solutions suited to their goals and needs, and grow and retain a customer portfolio. The role leads by example, mentors colleagues, and contributes to branch success through sales, marketing, collection activities, and achievement of management-defined performance metrics. The position requires expert knowledge of applicable federal and state regulations and strict adherence to company policies, procedures, and practices. The specialist supports branch operations and team initiatives, maintains accurate documentation and cash controls, and participates in community marketing, staffing, banking, and other activities that may require travel within the division.

Requirements

High school diploma or equivalent required.
Demonstrated high performance in sales and/or customer service, including success meeting or exceeding goals.
Three to five years of achievement in sales, retail, banking, or collections, with documented results in customer relationship management and revenue growth.
Strong math skills, including ability to count cash.
Professional verbal communication skills by phone and in person; ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion and interact professionally with appropriate social skills.
Ability to understand and ensure compliance with industry and employee policies, procedures, and laws.
Ability to use computer programs to process customer transactions and follow normal business procedures.
Ability to develop and maintain business relationships.
Valid driver's license and access to insured, reliable transportation; ability to travel within the division.
Must be at least 18 years old, except 19 in Alabama, eligible to work in the USA, and able to pass post-offer screenings, including a criminal background check and Motor Vehicle Report.
Ability to meet the stated physical requirements, including prolonged standing, occasional sitting, walking, bending, squatting, kneeling, pushing and pulling, reaching, twisting, frequent lifting under 10 pounds and occasional lifting up to 20 pounds, typing, data entry, handling and transferring items, and housekeeping tasks that may involve cleaning chemicals.
Must be able to travel to and work physically at any branch within the division.

Nice To Haves

Some college preferred.
Bilingual Spanish is a plus.

Responsibilities

Provide exceptional customer service and manage complex loan portfolios.
Acquire customers through multiple channels and consistently exceed sales goals.
Offer financial solutions aligned with customer goals and needs; develop customer relationships that support portfolio growth and retention.
Lead community marketing initiatives, build strategic partnerships, and conduct targeted outreach.
Share best practices and mentor colleagues as a subject matter expert and role model.
Meet or surpass branch financial objectives and performance metrics.
Apply company policies and state and federal regulations; maintain cash controls and security.
Ensure documentation is accurate and complete.
Achieve strong results in collection activities, including negotiating payment terms and communicating loan requirements.
Support branch strategic initiatives, recommend process improvements, and contribute to operational enhancements.
Travel within the division for marketing, staffing coverage, special events, and banking responsibilities.
Maintain regular and punctual attendance and adapt to schedule changes based on business needs.