Sr. Consumer Lending Specialist

Purpose Financial•Pontiac, MI

3d•Onsite

About The Position

The Senior Consumer Lending Sales Specialist is a hands-on, performance-based role responsible for delivering exceptional customer service and exceeding individual and branch sales goals. The specialist applies customer relationship management and analytical skills to acquire customers, manage loan portfolios, and provide financial solutions aligned with customer needs. The role leads by example, mentors colleagues, supports branch performance, and contributes to marketing and collection efforts while following applicable federal and state regulations and company policies and procedures. The role includes community marketing and travel within the division for marketing, staffing, special events, and banking responsibilities. A valid driver’s license and access to insured, reliable transportation are required. Regular, punctual attendance is required; schedules may change to meet business needs, and overtime may be required. Employees wear professional business-casual attire appropriate to their business. Applicants must be at least 18 years old (19 in Alabama), eligible to work in the United States, and able to pass post-offer screening, including a criminal background check and Motor Vehicle Report.

Requirements

High school diploma or equivalent required.
A demonstrated record of high performance in sales and/or customer service, including success meeting or exceeding goals.
Three to five years of proven achievement in one or more of sales, retail, banking, or collections, with documented results in customer relationship management and revenue growth.
Strong math skills, including the ability to count cash.
Professional verbal communication skills in person and by phone.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion and interact professionally with appropriate social skills.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and ensure compliance with applicable policies, procedures, and laws.
Ability to use computer programs required to process customer transactions and follow established procedures.
Ability to develop and maintain business relationships.
Valid driver’s license and access to insured, reliable transportation; ability to travel within the division.
Must be at least 18 years old, except 19 in Alabama; eligible to work in the United States; and able to pass post-offer screening, including a criminal background check and Motor Vehicle Report.
Regular and punctual attendance; schedules may be adjusted for business needs, and overtime may be required.
Ability to meet the listed physical requirements, including prolonged standing; occasional sitting; walking, bending, squatting, kneeling, pushing, pulling, reaching, and twisting; frequent lifting under 10 pounds and occasional lifting up to 20 pounds; driving; typing and data entry; grasping and transferring items; cleaning tasks that may involve cleaning chemicals; and using office equipment.
Ability to travel to and work physically at any branch within the division.

Nice To Haves

Some college preferred.
Bilingual Spanish is a plus.

Responsibilities

Exceed sales goals through customer acquisition across multiple channels.
Deliver exceptional customer experiences and manage complex loan portfolios.
Provide financial solutions aligned with customers’ goals and needs.
Build customer relationships to support portfolio growth and retention.
Develop community partnerships and carry out targeted marketing and outreach initiatives.
Share best practices and mentor colleagues as a subject matter expert.
Represent company values through professional conduct and effective customer relationship management.
Meet or exceed branch financial objectives and performance metrics.
Apply company policies and applicable state and federal regulations.
Maintain cash controls and security standards.
Ensure documentation is accurate and complete.
Achieve strong results in collection activities.
Share expertise with colleagues, recommend process improvements, and support branch initiatives and operational enhancements.
Travel within the division for marketing, staffing, special events, and banking responsibilities.