Sr. Consumer Lending Specialist

Purpose Financial•Kerrville, TX

4d•Onsite

About The Position

Advance America is seeking a Senior Consumer Lending Sales Specialist (Sr. CLSS) for its Kerrville, Texas location. This performance-based, hands-on role delivers exceptional customer service while exceeding individual and branch sales goals. The specialist uses customer relationship management and analytical skills to acquire customers, grow and retain loan portfolios, and provide financial solutions suited to customer needs. The role leads by example, mentors colleagues, contributes to marketing and collection efforts, and helps improve branch operations. All work must reflect expert knowledge of applicable federal and state regulations and strict adherence to company policies, procedures, and practices. The role involves community marketing, building strategic partnerships, outreach, and travel within the division for marketing, staffing, special events, and banking responsibilities. Regular and punctual attendance is required; schedules may change to meet business needs, and overtime may be required. Employees wear professional business-casual attire. Applicants must meet the stated age and work-authorization requirements and successfully complete post-offer screenings, including a criminal background check and Motor Vehicle Report.

Requirements

High school diploma or equivalent.
A demonstrated record of high performance in sales and/or customer service, including meeting or exceeding goals.
Three to five years of proven achievement in sales, retail, banking, or collections, with documented results in customer relationship management and revenue growth.
Strong math skills, including the ability to count cash.
Professional verbal communication skills in person and by phone; ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone occasionally and interact professionally with appropriate social skills.
Ability to negotiate payment terms and effectively communicate loan requirements.
Ability to understand and ensure compliance with industry policies, procedures, and laws, and to follow normal business procedures.
Ability to use computer programs required to process customer transactions and to develop and maintain business relationships.
Valid driver’s license and access to insured, reliable transportation; ability to travel within the division.
Must be at least 18 years old, or 19 in Alabama, eligible to work in the United States, and able to pass post-offer screenings, including a criminal background check and Motor Vehicle Report.
Regular and punctual attendance; schedules may change based on business needs, and overtime may be required.

Nice To Haves

Some college preferred.
Bilingual Spanish is a plus.

Responsibilities

Deliver exceptional customer experiences and provide financial solutions aligned with customers’ goals and needs.
Exceed individual sales goals and branch financial objectives and metrics.
Acquire customers through multiple channels and contribute to portfolio growth and retention.
Manage complex loan portfolios and excel in collection activities, including negotiating payment terms.
Lead community marketing initiatives, develop strategic partnerships, and execute targeted outreach programs.
Share best practices, mentor colleagues, and serve as a role model on the team.
Maintain accurate and complete documentation and uphold cash-control and security standards.
Apply company policies and federal and state regulations in all work.
Participate in branch strategic initiatives, share knowledge, and recommend process and operational improvements.
Travel within the division for marketing, staffing coverage, special events, banking, and related responsibilities.