Sr. Consumer Lending Specialist

Purpose Financial•Pontiac, MI

About The Position

The Senior Consumer Lending Sales Specialist is a hands-on, performance-based role responsible for delivering exceptional customer service while exceeding individual and branch sales goals. The specialist applies expertise in customer relationship management, analytics, sales, and customer acquisition, and leads by example by mentoring colleagues and contributing to branch success through marketing and collection efforts. All work must follow applicable federal and state regulations and company policies, procedures, and practices. The role supports customer acquisition through multiple channels, provides financial solutions suited to customers’ goals and needs, manages complex loan portfolios, and builds customer relationships to grow and retain the portfolio. It also involves community marketing, strategic partnerships, targeted outreach, branch operations, compliance, cash controls, documentation, collections, and participation in team and branch initiatives. Travel within the division may be needed for marketing, staffing, special events, and banking responsibilities.

Requirements

High school diploma or equivalent.
A demonstrated record of high performance in sales and/or customer service, with success meeting or exceeding goals.
Three to five years of proven achievement in one or more of sales, retail, banking, or collections, with documented results in customer relationship management and revenue growth.
Strong math skills, including the ability to count cash.
Professional verbal communication skills, in person and by phone; ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone occasionally, interact professionally, and exhibit appropriate social skills.
Ability to understand and comply with policies, procedures, and laws governing the industry, business, and employees.
Ability to use computer programs required to process customer transactions and to follow standard business procedures.
Ability to develop and maintain business relationships.
Valid driver's license and access to insured, reliable transportation.
Ability to travel within the division for work responsibilities.
Must be at least 18 years old, except 19 in Alabama; eligible to work in the United States; and able to pass post-offer screening, including a criminal background check and Motor Vehicle Report.
Regular and punctual attendance is required; schedules may change to accommodate business needs, and overtime may be required.
Ability to meet the stated physical requirements, including prolonged standing, occasional sitting, walking, bending, squatting, kneeling, pushing, pulling, reaching, twisting, frequent lifting under 10 pounds and occasional lifting up to 20 pounds, driving, typing, data entry, grasping, transferring items, housekeeping, and using office equipment.
Ability to travel to and work physically at any branch within the division.

Nice To Haves

Some college.
Bilingual Spanish.

Responsibilities

Exceed individual and branch sales goals and financial objectives.
Acquire customers through multiple channels and deliver exceptional customer experiences.
Manage complex loan portfolios and provide financial solutions aligned with customer goals and needs.
Build customer relationships to support portfolio growth and retention.
Lead community marketing initiatives, including developing strategic partnerships and conducting targeted outreach.
Share best practices as a subject matter expert and mentor colleagues.
Demonstrate company core values and handle customer relationships professionally.
Follow company policies and applicable state and federal regulations.
Maintain cash controls and security standards and ensure accurate, complete documentation.
Achieve strong results in collection activities, including negotiating payment terms and communicating loan requirements.
Participate in branch strategic initiatives, share knowledge, and recommend process improvements and operational enhancements.
Travel within the division for marketing, staffing, special events, banking, and branch coverage as needed.