Sr. Collections Specialist

Goodwin Procter•Boston, DC

12d

About The Position

The Sr. Collections Specialist joins Goodwin’s Global Operations Team and develops strong working relationships with assigned Partners to provide customer service support for client collection needs. The role assists with credit and collections activities to ensure the firm receives money owed in a timely manner while maintaining positive relationships with internal and external clients. It requires the ability to work in a fast-paced environment, prioritize effectively, and help achieve the firm’s collection targets and goals. The specialist manages day-to-day collections activities for assigned Partners, works with billing attorneys and Partners on unpaid bills, contacts clients about past-due accounts as requested, monitors payment arrangements, and coordinates collections follow-up with billing representatives. The role also generates monthly Client Reminder Statements, researches unapplied payments, processes applicable client refunds, responds to client inquiries about past-due balances, supports client audit letter responses, conducts credit reviews, and prepares reports and analyses for management. Additional responsibilities may be assigned as necessary.

Requirements

Excellent organizational, interpersonal, and communication skills.
Ability to work with all levels of personnel within the Firm, including Business Unit Leaders, Directors, and Chiefs.
Strong writing skills.
Ability to provide a high level of customer service in a fast-paced environment.
Ability to handle a high volume of tasks while maintaining attention to detail and prioritizing as necessary.
Ability to understand, adhere to, enforce, and apply department policies and procedures.
Proficiency in MS Office.
A minimum of 3–5 years’ experience with financial/billing software packages and Finance/Accounting organizational operations.

Nice To Haves

Strong knowledge of Excel.
Experience with the Aderant Expert Billing System.

Responsibilities

Assist in managing day-to-day collections operations for assigned Partners.
Identify process problems or issues and implement solutions that deliver bottom-line results.
Interface with varying levels of management, clients, and staff.
Develop alternative solutions and meet deadlines in a fast-paced, real-time environment.
Work with billing attorneys and Partners to review the status of unpaid bills.
Contact clients regarding past-due accounts and invoices as requested by the billing attorney.
Monitor payment arrangements to ensure compliance with payment terms.
Partner with billing representatives to ensure appropriate collections follow-up.
Generate and distribute monthly Client Reminder Statements in a timely manner.
Research and monitor unapplied payments and process client refunds when applicable.
Respond promptly to client inquiries regarding past-due balances.
Assist with backup for client audit letter responses as necessary.
Conduct credit review analyses on clients as needed.
Prepare reports and analyses on credit and collection matters and provide regular updates to management.
Assume additional responsibilities as necessary.