Sr. Late Stage Collections Specialist

PEAC Solutions•Mount Laurel, NJ

12d•$70,000 - $80,000•Hybrid

About The Position

The Sr. Late-Stage Collections Specialist manages a portfolio of severely delinquent commercial working capital and equipment finance accounts, including accounts progressing toward charge-off. The role develops account-specific recovery strategies, negotiates payment arrangements and settlements within approved authority, performs advanced skip tracing, and coordinates escalations with Legal and Recovery partners. Success requires balancing assertive cash recovery with sound judgment, accurate documentation, policy compliance, and professional customer treatment. This is a hybrid position based in the Mt. Laurel, New Jersey office, with three days per week in the office and two days remote.

Requirements

High school diploma required.
Commercial collections experience in business-to-business working capital, equipment finance, or financial services required.
Strong negotiation, verbal communication, time management, organizational, and multitasking skills, with excellent attention to detail.
Ability to guide difficult negotiations, maintain a clear collection position, and keep conversations focused on resolution.
Proficiency with Microsoft Excel and Word required.

Nice To Haves

Bachelor’s degree preferred.
Five or more years of commercial collections experience preferred.
Five or more years of experience negotiating business-to-business settlements, handling objections, and supporting loss-mitigation activities preferred.
Five or more years of advanced skip tracing experience preferred.
Financial services experience strongly preferred.
Experience with Salesforce, Aspire, and collection dialer systems preferred.

Responsibilities

Manage an assigned portfolio of delinquent equipment finance and working capital accounts and aggressively pursue outstanding balances.
Set clear expectations for payment amounts, due dates, and next steps, and hold customers accountable for documented commitments.
Use advanced negotiation, persuasion, and objection-handling skills to overcome payment resistance and secure immediate payments or sustainable repayment commitments.
Manage resistant, evasive, or confrontational customer interactions professionally while maintaining control of the conversation and a firm, assertive, persistent collection position.
Negotiate payment arrangements and settlements within company guidelines and delegated authority, evaluate customer circumstances and repayment capacity, and obtain required approvals.
Act promptly on broken promises, missed payments, and unresolved disputes by re-establishing contact, reassessing collection strategy, and escalating when voluntary resolution is unlikely.
Determine causes of delinquency and assess collectability, exposure, contactability, dispute status, payment history, and customer circumstances to develop and update account-specific recovery strategies.
Escalate accounts to appropriate internal partners based on delinquency stage, exposure, collectability, dispute status, customer responsiveness, and likelihood of voluntary resolution.
Conduct extensive skip tracing to locate customers, verify contact information, identify viable communication channels, and support account recovery.
Document collection activity, payment arrangements, and account status accurately and promptly.
Prioritize accounts based on risk and collectability and maintain urgency around delinquent accounts.
Comply with company policies and collection procedures.
Prepare accounts for charge-off review and processing by ensuring collection activity, account status, supporting documentation, approvals, and handoffs are complete and accurate.
Meet or exceed established cash collection, delinquency, and productivity goals.
Partner with Underwriting, Operations, and Legal/Recovery teams to resolve account issues.