Sr. Credit/Collections Specialist
McKesson•Work at Home - Texas, USA (WTXA), NV
•$23 - $38•Remote
About The Position
McKesson is seeking a remote, customer-focused Sr. Credit/Collections Specialist for a fast-paced, high-volume Accounts Receivable service environment. The role is a primary point of contact for a large, business-critical customer portfolio and calls for balancing efficiency, professionalism, and problem resolution while delivering a high-quality customer experience. The successful candidate will be a solution-oriented negotiator who can manage numerous inbound and outbound interactions across phone, email, and AI-enabled customer engagement tools.
Requirements
- Typically 5 or more years of related experience providing concierge, white-glove service to priority clients.
- At least 2 years of commercial collections experience.
- Experience managing complex, high-volume collections portfolios with high-value delinquent accounts.
- Strong problem-solving and critical-thinking capabilities.
- Excellent verbal and written communication skills.
- Ability to multitask across multiple systems and communication channels.
- Ability to prioritize competing demands while maintaining accuracy and quality.
- High accountability, professionalism, ownership, and adaptability.
- Experience using technology, automation, and AI-enabled tools to enhance customer interactions.
Nice To Haves
- Experience supporting complex customer accounts and sensitive customer situations.
- Demonstrated ability to meet productivity, quality, and customer satisfaction metrics.
- Experience in healthcare, pharmaceutical distribution, financial services, or other service-intensive industries.
- Track record of collaborating with internal partners to resolve customer issues quickly and effectively.
Responsibilities
- Manage a complex, high-volume collections portfolio, including high-value delinquent accounts.
- Handle a high volume of inbound and outbound customer interactions across phone, email, and AI-enabled customer engagement tools.
- Advocate for customers, de-escalate concerns, and drive issues to resolution.
- Prioritize competing demands while maintaining accuracy and service quality.
- Collaborate with internal partners to resolve customer issues quickly and effectively.
Benefits
- Competitive compensation package.
- An annual bonus or long-term incentive opportunities may be offered.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
