Sr. Credit/Collections Specialist

McKesson•Usa, AZ

1d•Remote

About The Position

McKesson is seeking a remote, customer-focused Sr. Credit/Collections Specialist to work in a fast-paced, high-volume Accounts Receivable service environment. The role serves as a primary point of contact for a large, business-critical customer portfolio, balancing efficiency, professionalism, and problem resolution while delivering a high-quality customer experience. The specialist manages inbound and outbound customer interactions across phone, email, and AI-enabled customer engagement tools, advocates for customers, and works toward solutions in complex collections situations. The position is fully remote. The listed schedule is Monday through Friday, 8 a.m.–5 p.m. CT, with a rotation of 10 a.m.–7 p.m. CT. McKesson lists a base pay range of $22.91–$38.18 and notes that an annual bonus or long-term incentive opportunities may also be offered. The role is part of McKesson’s Total Rewards program; the posting directs applicants to a separate benefits page for details.

Requirements

Typically requires 5 or more years of related experience providing a concierge, white-glove experience to priority clients.
Requires 2 or more years of commercial collections experience.
Proven experience managing complex, high-volume collections portfolios with high-value delinquent accounts.
Proven success with high-volume customer interactions.
Customer-first mindset and commitment to delivering a white-glove service experience.
Strong problem-solving and critical-thinking capabilities, with an orientation toward building solutions.
Ability to de-escalate customer concerns and drive issues to resolution.
Excellent verbal and written communication skills.
Strong multitasking ability across multiple systems and communication channels.
Ability to prioritize competing demands while maintaining accuracy and quality.
High level of accountability, professionalism, and ownership.
Adaptability in a dynamic, continuously evolving environment.
Experience leveraging technology, automation, and AI-enabled tools to enhance customer interactions.

Nice To Haves

Experience supporting complex customer accounts and sensitive customer situations.
Demonstrated ability to meet productivity, quality, and customer satisfaction metrics.
Experience in healthcare, pharmaceutical distribution, financial services, or other service-intensive industries.
Track record of collaborating with internal partners to resolve customer issues quickly and effectively.

Responsibilities

Manage a high-volume, business-critical customer portfolio, including complex collections portfolios and high-value delinquent accounts.
Serve as a primary point of contact and advocate for customers, delivering a customer-first, white-glove service experience.
Handle high volumes of inbound and outbound customer interactions across phone, email, and AI-enabled customer engagement tools.
De-escalate customer concerns and drive issues toward resolution.
Prioritize competing demands while maintaining accuracy and quality.
Use technology, automation, and AI-enabled tools to enhance customer interactions.
Collaborate with internal partners to resolve customer issues quickly and effectively.