Credit & Collections Specialist

Aircond Corporation•Atlanta, GA

3d•Onsite

About The Position

The Credit & Collections Specialist manages customer accounts, maintains positive customer relationships, monitors and reduces outstanding balances, and supports collections to promote timely invoice payments and healthy cash flow. The role works with customers and internal departments to resolve billing issues, maintain accurate account records, and support credit administration while adhering to company credit policies. The position requires a self-driven, adaptable professional who takes ownership, builds cross-functional relationships, and delivers accurate, customer-focused results in a fast-paced environment. This is an on-site position in Smyrna, Georgia, reporting to the Credit Manager. EMCOR Services Aircond describes a team culture centered on integrity, safety, empowerment, teamwork, and continuous improvement, and offers a competitive salary and comprehensive benefits package.

Requirements

High school diploma or GED required.
At least two years of experience in commercial business-to-business collections or a similar role required.
Experience reviewing customer accounts, collecting outstanding receivables, and resolving account disputes.
Ability to analyze aging reports and make sound recommendations regarding account status and collection actions.
Proficiency with Microsoft 365, including Excel report creation and data analysis.
Self-driven, with a strong sense of ownership and disciplined work ethic.
Exceptional verbal and written communication skills, responsiveness, and ability to communicate effectively with customers and internal stakeholders.
Ability to coordinate across sales, operations, accounting, and customer support teams to resolve customer account issues.
Customer-service mindset and a proactive approach to problem-solving, negotiation, and conflict resolution.
Ability to manage a high volume of customer interactions and competing priorities and meet deadlines in a fast-paced environment.
Strong attention to detail, organization, follow-through, and accuracy.
Adaptability and commitment to continuous improvement.

Nice To Haves

Associate's or bachelor's degree in Business, Accounting, Finance, or a related field.
Four or more years of directly related experience.
Advanced understanding of establishing and maintaining customer credit limits, reviewing credit applications, assessing credit risk, accounts receivable best practices, and commercial collection procedures.
Experience in HVAC, field services, construction, or trade-based industries.
Experience with ERP systems such as COINS or similar, accounting software, and customer billing portals.

Responsibilities

Monitor customer accounts for overdue balances and initiate collection efforts.
Contact customers by phone and email regarding outstanding invoices.
Maintain accurate records of communications, payments, and account statuses.
Prepare aging reports, maintain detailed collection notes, and update company leadership on collection activities.
Recommend accounts for escalation, legal action, or write-off when appropriate.
Investigate and resolve billing and invoice discrepancies or disputes in a timely manner.
Collaborate with internal departments on invoicing accuracy, account reconciliation, and invoice revisions to support payment within terms.
Resolve customer account issues through prompt problem-solving and cross-functional collaboration.
Review credit applications and establish credit limits in accordance with company policies.
Prepare and maintain collection documentation and reporting.
Ensure regulatory and standards compliance.
Perform other related duties as needed or assigned to support evolving business priorities.