Credit/Collections Specialist

Colonial Group•Savannah, GA

About The Position

The Credit/Collections Specialist receives and posts incoming cash for Colonial Group, Inc. and its subsidiaries, collects delinquent accounts, and provides customer service. The role supports companies across multiple industries and uses several software platforms, including JDE E1, PDI Enterprise, and Intevacon, along with Windows-based software such as Microsoft Office and Adobe. The specialist processes payments and deposits, reconciles receivables with bank deposits and electronic payments, and handles miscellaneous receivables. The position also reviews customer accounts, pursues overdue balances, investigates payment and invoice discrepancies, responds to customer questions, and coordinates collection matters with internal colleagues and external collection agencies.

Requirements

General math and accounting skills.
Proficiency in Microsoft Word, Excel, and Outlook.
Strong attention to detail and organizational skills.
Strong verbal communication skills.
Ability to manage multiple priorities and demonstrate self-motivation, communication, and customer service skills.
Must be able to perform the physical requirements of the position with or without reasonable accommodation.

Nice To Haves

Associate degree or equivalent credit hours in accounting or a business-related field.
Experience in credit or finance.
Data entry, accounting, financial software, information analysis, customer service, telephone and email etiquette, and reporting research results.

Responsibilities

Support Colonial Group, Inc. companies across multiple industries.
Use company software platforms, including JDE E1, PDI Enterprise, and Intevacon, as well as Windows-based software.
Prepare payment deposits and calculate and post customer payments to appropriate accounts.
Verify funds received, transaction details, and account balances for Colonial companies.
Calculate and post receipts for miscellaneous receivables.
Compile and sort invoices, checks, and other documents that substantiate business transactions.
Copy checks, complete deposit slips, and make bank deposits using a remote deposit scanner.
Reconcile accounts receivable postings with daily bank deposits, wires, and ACH payments.
Initiate and complete electronic funds transfer drafts from customer bank accounts.
Review customer accounts and determine appropriate collection actions.
Review sales, service, and credit contract terms with customers.
Contact customers by email and telephone to determine reasons for overdue payments and collect past-due balances.
Provide customers with invoice copies, account statements, and delivery documents.
Research short-paid or skipped invoices and invoice discrepancies, and report findings.
Respond to customer calls and questions and help resolve account balance disputes.
Prepare and send collection letters to encourage payment of delinquent accounts.
Obtain information about customers' financial status and refer relevant information to Credit Analysts, the Assistant Credit Manager, and the VP of Risk.
Work with salespeople and customer service representatives across Colonial companies to address customer concerns and collect outstanding balances.
Escalate collection issues as needed.
Recommend whether new orders should be released to Credit Analysts, the Assistant Credit Manager, and/or the VP of Risk.
Research and make inquiries to locate customers who have moved.
Notify collection agencies of payments received from customers placed with those agencies.
Calculate interest and payments.
Perform additional duties as assigned.