Credit And Collections Specialist

Aston Carter • Littleton, CO

9d • $25 - $25 • Hybrid

About The Position

The Credit & Collections Specialist manages collections and customer service activities for an assigned customer portfolio. The role focuses on recovering outstanding cash promptly, reconciling accounts accurately, resolving disputes, and meeting DSO and accounts receivable overdue targets. The specialist also supports stronger collection practices across the organization while maintaining positive customer relationships.

This is a contract position based in Denver, Colorado, with a hybrid schedule that allows work from home on Fridays. Standard hours are Monday through Friday, approximately 7:00 a.m. to 3:30 p.m. The role is based in a large, modern, open-concept office with low-walled cubicles and leadership seated alongside the team. It is a fast-paced, high-volume environment that requires adapting to changing priorities. Business-casual attire is typical.

Requirements

• At least 4 years of accounts receivable experience and/or an associate degree in a relevant field.
• Demonstrated experience managing accounts receivable portfolios with account balances in the millions of dollars.
• Experience with accounts receivable, including collections, dispute resolution, and account reconciliations.
• Proficiency in Microsoft Excel, including pivot tables and VLOOKUP, for reporting and data analysis.
• Hands-on experience with daily balancing and database management in an accounting or ERP environment.
• Good understanding of payment processes, invoicing procedures, and accounts receivable reporting practices.
• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with customers and internal teams.
• Ability to analyze customer aging reports to minimize delinquencies and identify accounts at risk.
• Experience in customer relations or customer service, particularly in an accounts receivable or collections context.
• Ability to work effectively in a fast-paced, high-volume environment while maintaining accuracy and attention to detail.

Nice To Haves

• Experience with route accounting or ERP systems; High Radius and SAP S/4HANA are considered strong advantages.
• A proven track record in collections, including successful negotiations and using different strategies to secure payment.
• Accounting and/or bookkeeping experience.
• Direct Store Delivery or route accounting experience, especially in high-volume distribution environments.
• Experience with cash applications and related accounts receivable processes.
• Comfort working with large account portfolios and high-dollar balances, and ability to discuss portfolio size and value in detail during interviews.

Responsibilities

• Maintain an accurate, up-to-date accounts receivable aging report for the assigned customer portfolio.
• Reconcile monthly customer statements and credits, ensuring accounts are balanced and discrepancies are resolved promptly.
• Identify credit-risk accounts daily and execute proactive collection strategies to mitigate exposure.
• Contact customers about account status and past-due balances, documenting interactions and outcomes in the database.
• Identify potential bad debts, prepare supporting documentation, and recommend corrective actions for management review.
• Prepare and send accurate account statements using each customer's preferred delivery method.
• Provide invoices and supporting documentation to customers as required or requested to facilitate payment.
• Identify field process issues or operational bottlenecks that may delay payments and report them to management.
• Assist the Accounts Receivable Manager with customer credit checks under established guidelines and procedures.
• Prepare portfolio reports and analytics for management, highlighting aging trends, risk accounts, and collection performance.
• Support cash application processes as needed to ensure payments are accurately posted and matched to customer accounts.
• Collaborate with customer service, operations, and other internal stakeholders to resolve disputes and improve collection practices.
• Analyze customer aging reports to reduce delinquencies, identify high-risk accounts, and prioritize collection activities.
• Maintain positive business relationships through customer-service-focused conversations while securing payment.
• Work effectively in a high-volume, fast-paced environment and adapt to changing priorities and portfolio demands.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan, with pre-tax and Roth post-tax contributions available
• Life insurance, including voluntary Life and AD&D coverage for employees and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off or leave, including PTO, vacation, or sick leave
• Critical illness, accident, and hospital coverage

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree