Credit & Collections Specialist

Curaleaf•Scottsdale, AZ

6d•$24 - $26•Onsite

About The Position

The Credit and Collections Specialist is responsible for minimizing past-due accounts receivable from B2B customers. The role involves meeting or exceeding high-volume customer contact goals through assigned communication channels, collecting overdue amounts, and coordinating payment agreements with customers. The specialist works with urgency and prioritizes work according to the Credit and Collections Supervisor’s direction and management-established goals, contact targets, or customer aging balance reduction priorities.

Requirements

At least two years of experience in accounts receivable credit and collections.
Superior communication, analytical, and organizational skills.
Goal-oriented behavior and effective time-management principles.
Customer-focused attitude while remaining firm in collection efforts.
Strong attention to detail.
Ability to manage multiple projects and responsibilities.
Ability to work well in a team environment.
Proficiency in Microsoft Office programs.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage customer portals and use other communication methods effectively.
Maintain customer touchpoints and past-due collection goals in accordance with company standards, working with a high sense of urgency.
Interact with customers daily from initial contact through closure, follow up on commitments, and maintain records of all contacts.
Alert appropriate internal stakeholders to collection escalations.
Recommend credit holds and write-offs.
Coordinate collection strategy and customer communications with field personnel.
Seek improvements to payment processing solutions for different customer payment types, including ACH, remittance formats, and payment cards.
Analyze and manipulate data and spreadsheets to reconcile issues and support external and internal collaboration.
Respond to ad hoc requests.