Credit And Collections Specialist

Aston Carter•Littleton, CO

9d•$25 - $25•Hybrid

About The Position

The Credit and Collections Specialist manages a high-value accounts receivable portfolio and supports cash flow improvement, reduction of aging balances, and credit-risk mitigation. The role combines collections, account analysis, customer relationship management, and cross-functional collaboration in a fast-paced finance environment. It is a contract position based in Denver, Colorado, with a hybrid schedule that includes work-from-home Fridays.

Requirements

At least 4 years of Accounts Receivable experience and/or an associate degree in a related field.
Experience managing large-scale AR portfolios with balances totaling millions of dollars.
Strong background in collections, dispute resolution, account reconciliation, and customer account management.
Advanced Excel skills, including Pivot Tables and VLOOKUPs.
Experience with ERP or route accounting systems.
Knowledge of invoicing, payment processing, cash application, and AR reporting best practices.
Strong analytical, organizational, and problem-solving skills.
Excellent verbal and written communication skills and a customer-focused approach.
Ability to identify risk, reduce delinquencies, and develop effective collection strategies.
Proven success in a fast-paced, high-volume environment.

Nice To Haves

High Radius and SAP S/4HANA experience.
Proven collection success with demonstrated negotiation and payment recovery experience.
Accounting or bookkeeping experience.
Direct Store Delivery (DSD) or route accounting experience.
Cash application and related AR processing experience.
Experience managing large customer portfolios and high-dollar account balances.

Responsibilities

Manage an assigned customer portfolio, maintain accurate aging reports, and drive timely collection of outstanding balances.
Reconcile customer accounts, monthly statements, and credits; resolve discrepancies promptly.
Identify credit-risk accounts and execute proactive collection strategies to reduce delinquency and exposure.
Communicate with customers about account status, past-due balances, and payment commitments, and document collection activity.
Investigate potential bad-debt accounts, prepare supporting documentation, and provide recommendations for management review.
Prepare and distribute account statements and invoices in accurate formats suited to customer preferences.
Resolve customer billing questions and payment issues that may delay collections.
Identify process gaps or operational challenges affecting payment timelines and escalate recommendations.
Support customer credit reviews and credit-check activities in accordance with company policies.
Prepare portfolio reporting and analytics on aging trends, collection performance, and at-risk accounts.
Assist with cash application to ensure payments are accurately posted and reconciled.
Collaborate with Customer Service, Operations, Finance, and other internal teams to resolve disputes, improve processes, and support positive customer experiences.
Analyze aging reports to prioritize collection efforts and reduce overdue balances.
Maintain strong customer relationships while handling collection conversations effectively.
Manage multiple priorities and deadlines in a high-volume environment while maintaining accuracy.

Benefits

Medical, dental, and vision coverage, if eligible.
Critical illness, accident, and hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
Voluntary life and AD&D insurance for employees and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off/leave, including PTO, vacation, or sick leave, if eligible.
Hybrid schedule with work-from-home Fridays.
Professional growth opportunities and exposure to large customer portfolios and advanced ERP systems.