Credit And Collections Specialist

Aston Carter•Littleton, CO

11d•$25 - $25•Hybrid

About The Position

The Credit & Collections Specialist manages a broad range of collections and customer service activities for an assigned customer portfolio. This role focuses on timely recovery of outstanding cash, accurate account reconciliation, effective dispute resolution, and achievement of DSO and accounts receivable overdue targets. The specialist also supports the wider organization by driving stronger collection practices and maintaining high-quality customer relationships.

Requirements

4+ years of accounts receivable experience and/or an associate degree in a relevant field.
Demonstrated experience managing accounts receivable for portfolios with account balances in the millions of dollars.
Experience in accounts receivable, including collections, dispute resolution, and account reconciliations.
Proficiency in Microsoft Excel, including pivot tables and VLOOKUP functions, for reporting and data analysis.
Experience with route accounting or ERP systems, with High Radius and SAP S/4HANA considered a strong advantage.
Hands-on experience with daily balancing and database management in an accounting or ERP environment.
Good understanding of payment processes, invoicing procedures, and AR reporting practices.
Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with customers and internal teams.
Ability to analyze customer aging reports to minimize delinquencies and identify accounts at risk.
Experience in customer relations or customer service functionalities, particularly in an AR or collections context.
Proven ability to work effectively in a fast-paced, high-volume environment while maintaining accuracy and attention to detail.

Nice To Haves

Proven track record in collections, including successful negotiations and use of various strategies to secure payment, is a strong plus.
Accounting and/or bookkeeping experience is a plus and supports deeper understanding of AR processes.
Direct Store Delivery or route accounting experience is a plus, especially in high-volume distribution environments.
Experience with cash applications and related AR processes is beneficial.
Comfort working with large account portfolios and high-dollar balances, with the ability to discuss portfolio size and value in detail during interviews.

Responsibilities

Maintain an accurate and up-to-date accounts receivable aging report for the assigned customer portfolio.
Reconcile monthly customer statements and credits to ensure accounts are balanced and discrepancies are resolved promptly.
Identify credit risk accounts on a daily basis and execute proactive, assertive collection strategies to mitigate exposure.
Regularly contact customers to follow up on account status and past-due balances, documenting all interactions and outcomes in the database.
Identify potential bad debts, prepare supporting documentation, and recommend corrective actions for management review.
Prepare and send account statements for all customers in their preferred delivery method, ensuring timely and accurate communication.
Provide invoices and supporting documentation to customers as required or requested to facilitate prompt payment.
Identify field process issues or operational bottlenecks that may delay customer payments and report these issues to management for resolution.
Assist the Accounts Receivable Manager with customer credit checks within established guidelines and procedures.
Prepare detailed portfolio reports and analytics for management, highlighting aging trends, risk accounts, and collection performance.
Support cash application processes as needed to ensure payments are accurately posted and matched to customer accounts.
Collaborate closely with internal stakeholders, including customer service and operations, to resolve disputes and improve collection practices.
Analyze customer aging reports to minimize delinquencies, identify high-risk accounts, and prioritize collection activities.
Engage in customer relations and service-focused conversations to maintain positive business relationships while securing payment.
Work effectively in a high-volume, fast-paced environment, adapting quickly to changing priorities and portfolio demands.