Credit & Collections Specialist

Tricon Wear Solutions LLC•Irondale, AL

About The Position

Tricon Wear Solutions is hiring an experienced individual contributor to collect accounts receivable and make credit decisions. The role primarily involves direct customer contact by phone, email, and customer AP portals to collect past-due invoices while preserving long-standing customer relationships. It is neither an entry-level AR clerk position nor a management position. Credit, payment-term, and write-off authority limits are defined by the Controller and reviewed monthly. Performance is measured by DSO against target, past-due balances over 60 days as a percentage of total AR, cash collected versus the monthly forecast, and clearing aged unapplied cash and open credit balances.

Requirements

Three or more years of business-to-business credit and collections experience.
Comfort making outbound collection calls and directly asking customers for payment.
Track record of independently resolving deductions, short-pays, and billing disputes.
Proficiency in an ERP accounts receivable module and experience navigating customer AP portals such as Coupa, SAP Ariba, or OpenInvoice.
Intermediate Excel skills, including pivot tables, lookups, and reconciling large aging files.
High school diploma or equivalent.

Nice To Haves

SAP experience (FI/AR or S/4HANA).
Background in construction, mining, industrial distribution, or manufacturing.
Experience maintaining customer master records and multi-state sales tax exemption certificates.
Associate degree in accounting or business; NACM coursework or CBA/CBF certification.

Responsibilities

Work a defined accounts receivable portfolio daily and reduce past-due balances and DSO against monthly targets.
Call and email customers about past-due invoices and research payment status in customer AP portals.
Document customer contacts, promises to pay, and commitment dates in the ERP.
Negotiate payment plans within approved authority and escalate broken commitments with a recommendation.
Process credit applications by pulling and interpreting credit reports, checking trade references, and recommending credit limits and terms.
Manage credit holds and order releases with sales and customer service.
Research short-pays, chargebacks, and unapplied credits back to source documents and resolve them with sales and operations.
Recommend write-offs and maintain bad debt reserve support.
Set up and maintain customer master records with inside sales, including sales tax exemption certificates.
Apply customer payments daily and resolve remittance-matching exceptions.
Back up AR invoicing and AP processing during month-end close, PTO, and peak periods.
Contribute expected collections by account to the weekly and monthly cash forecast.