Credit & Collections Specialist

Aircond Corporation•Atlanta, GA

1d•Onsite

About The Position

The Credit & Collections Specialist manages customer accounts, maintains positive customer relationships, monitors and reduces outstanding balances, and supports timely invoice payment and healthy cash flow. The role works with customers and internal departments to resolve billing issues, maintain accurate account records, and support credit administration in accordance with company credit policies. It is an on-site position in Smyrna, Georgia, reporting to the Credit Manager. The position is part of EMCOR Services Aircond, which provides HVAC, building automation, facilities, and energy solutions for commercial buildings, data centers, industrial facilities, and other mission-critical sites. The company describes its culture as valuing integrity, safety, empowerment, teamwork, and continuous improvement, and offers a competitive salary and benefits package.

Requirements

High school diploma or GED.
At least two years of experience in commercial business-to-business collections or a similar role.
Experience reviewing customer accounts, collecting outstanding receivables, and resolving account disputes.
Ability to analyze aging reports and make sound recommendations regarding account status and collection actions.
Proficiency with Microsoft 365, including Excel report creation and data analysis.
Strong ownership, self-direction, and disciplined work ethic.
Exceptional verbal and written communication skills, responsiveness, and ability to communicate effectively with customers and internal stakeholders.
Ability to partner with sales, operations, accounting, and customer support teams to resolve account issues.
Customer-service mindset and a proactive approach to problem-solving, negotiation, and conflict resolution.
Ability to manage a high volume of customer interactions and competing priorities and meet deadlines in a fast-paced environment.
Strong attention to detail, organization, follow-through, and accuracy.
Adaptability and commitment to continuous improvement.

Nice To Haves

Associate's or bachelor's degree in business, accounting, finance, or a related field.
Four or more years of directly related experience.
Advanced understanding of customer credit-limit administration, credit application review, credit-risk assessment, accounts receivable best practices, and commercial collection procedures.
Experience in HVAC, field services, construction, or trade-based industries.
Experience with ERP systems such as COINS or similar systems, accounting software, and customer billing portals.

Responsibilities

Monitor customer accounts for overdue balances and initiate collection efforts.
Contact customers by phone and email regarding outstanding invoices.
Maintain accurate records of communications, payments, and account statuses.
Prepare aging reports, update collection notes, and report collection activity to company leadership.
Recommend accounts for escalation, legal action, or write-off when necessary.
Investigate and resolve billing or invoice discrepancies and disputes in a timely manner.
Work with internal departments on accurate invoicing, account reconciliation, and invoice revisions to support payment within terms.
Resolve customer account issues promptly through problem-solving and cross-functional collaboration.
Review and evaluate credit applications and establish credit limits in accordance with company policies.
Prepare and maintain collection documentation and reporting.
Ensure compliance with applicable regulations and standards.
Perform other related duties as needed or assigned to support business priorities.