Sr. Credit & Collections Specialist
About The Position
The Senior Credit & Collections Specialist manages accounts receivable collections, credit analysis, and customer account maintenance to support timely payments and accurate account status. The role supports credit risk management by reviewing customer creditworthiness, processing credit applications, releasing credit holds, and maintaining accurate financial records. It works closely with customers, sales, management, and internal departments to resolve billing discrepancies, improve cash flow, and maintain healthy customer account relationships. The position also provides leadership and oversight in credit and collections operations, including process improvement, compliance with company policies and internal controls, and coaching and mentoring team members. It supports management in creditworthiness analysis and credit decisions, and provides backup support for daily operations, reporting, and special projects. The company, founded in 1987, is a distributor specializing in IT hardware and software products, with a professional team and multiple locations.
Requirements
- At least 3 years of accounts receivable experience.
- Strong knowledge of accounts receivable, credit management, collections, and account reconciliation processes.
- Ability to independently manage collection activities, prioritize tasks, and resolve outstanding customer balances.
- Strong analytical ability to assess customer creditworthiness and risk using financial and non-financial data.
- High attention to detail and accuracy in payment application, data entry, account reconciliation, and record maintenance.
- Excellent communication, customer service, and negotiation skills, including the ability to resolve disputes and manage challenging accounts professionally.
- Strong problem-solving skills and ability to identify issues and implement effective solutions.
- Ability to work independently and collaborate effectively with cross-functional teams.
- Strong organizational and time management skills, including the ability to manage multiple priorities in a fast-paced environment.
- Leadership skills to support and mentor team members, handle complex accounts, share best practices, and improve collection processes.
- Strong understanding of credit policies, risk assessment, internal controls, and compliance requirements.
Nice To Haves
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
- Experience managing B2B customer accounts, reviewing credit applications, and supporting credit decisions.
- Experience in distribution, high-volume transaction processing, or customer account management.
- Experience using ERP or accounting systems such as Oracle or NetSuite, and Microsoft Office applications, especially Excel.
- Bilingual proficiency in English and Mandarin.
Responsibilities
- Perform accounts receivable collections and reconciliations, including following up on past-due invoices and resolving short pays, deductions, and billing discrepancies.
- Investigate and resolve invoice discrepancies by working with customers and internal departments.
- Respond promptly and professionally to customer inquiries about billing, payments, and account status.
- Lead and oversee credit and collections operations, drive process improvements, resolve customer account issues, and maintain compliance with company policies, procedures, and internal controls.
- Coach and mentor team members, share expertise and best practices, and support improved team performance and operational effectiveness.
- Review and release daily credit holds for sales orders based on established credit policies and account status.
- Verify new customer credit applications and establish new customer accounts in the system.
- Maintain and update customer credit files, including credit applications, bank ratings, trade references, and resale tax exemption forms.
- Process daily check deposits and accurately record payments in the accounting system.
- Reconcile daily payments received, enter transaction notes, and maintain accurate bank statement documentation and supporting records.
- Assist with monitoring and reviewing customer accounts for credit line approvals and order release decisions.
- Support management in assessing customer creditworthiness using financial and non-financial data to determine credit limits and payment terms within assigned authority.
- Provide backup support for credit and collections operations, including daily tasks, reporting, and special projects.
- Ensure compliance with company credit policies, procedures, and internal controls.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
