Sr Client Solutions Manager

Freeman • Dallas, TX

1d • Hybrid

About The Position

The Audio Visual Sr Client Solutions Manager serves as a strategic account leader and quality execution partner, managing successful service-plan delivery for high-value client accounts. The role oversees the transition from Business Development to Operations and maintains excellence in client service, internal processes, and execution standards across complex, large-scale events. It includes oversight of account deliverables, financial planning, and cross-functional coordination to support profitability, client satisfaction, and operational integrity. The position supports the AV Sales Group within the Growth (Sales) team and requires strategic influence, business acumen, independent judgment, adaptability, and the ability to prioritize competing demands in a fast-paced environment.

The role is eligible for a hybrid schedule, generally requiring work in an office and/or at a show site 2–3 days per week. The ideal candidate will be based in Orlando, FL; Dallas, TX; Las Vegas, NV; Nashville, TN; or Atlanta, GA. Travel is required 25% to 50% of the time.

Requirements

• At least 5 years of related AV sales, AV account management, or AV project management experience.
• High School Diploma or equivalent with relevant work experience required.
• Excellent customer service and organizational skills.
• Ability to learn multiple internal and external systems.
• Ability to manage multiple events simultaneously.
• Working knowledge of Google, Adobe, and Microsoft software applications.
• Advanced customer service, communication, and interpersonal skills.
• Ability to write reports, proposals, and business correspondence.
• Ability to present information effectively and respond to questions from groups of managers and clients.
• Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply basic algebra and geometry concepts.
• Ability to solve practical problems and handle situations with limited standardization.
• Ability to interpret written, oral, diagram, or schedule instructions.
• Proficiency in Google Apps, Microsoft Office Suite, Workfront, Salesforce, and Adobe Acrobat Pro.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Manage and grow a portfolio of client accounts as the primary point of contact, ensuring exceptional client experiences.
• Oversee account transitions, project scope, budgets, and client communications throughout the event lifecycle.
• Build client relationships, resolve issues proactively, identify account growth opportunities, and support strategic account development.
• Lead complex events from planning through execution, ensuring delivery on time, within scope, and aligned with client objectives.
• Manage event timelines, resources, workforce planning, and cross-functional coordination.
• Maintain quality, safety, and profitability standards while adapting to client and event needs.
• Travel as needed to oversee on-site event setup, execution, and teardown.
• Translate client requirements into actionable plans and coordinate execution across internal teams, vendors, and suppliers.
• Manage logistics, resources, and operational processes; monitor project progress, address changes, and support budget management.
• Participate in client meetings, site visits, and operational planning activities.
• Develop and manage event budgets, pricing, estimates, and forecasts to ensure profitability and financial accuracy.
• Oversee project setup, budgeting processes, and financial tracking in company systems.
• Support revenue growth through product knowledge, account expansion, and strategic upselling.
• Maintain knowledge of AV technology, industry best practices, and company products and services.
• Ensure successful execution of technical event components and use company systems to manage proposals, budgets, and project documentation.
• Maintain accurate project documentation, reporting, contracts, and expense records.
• Build relationships across internal teams and represent the company professionally.
• Participate in industry events and client engagements, and perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Tuition reimbursement
• Paid parental leave
• Life, accident, and disability insurance
• Retirement plan with company match
• Paid time off
• Diversity and inclusion programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED