Client Solutions Manager
About The Position
Amex GBT is hiring a Client Solutions Manager for the Ovation Travel Group Division. Ovation Travel Group has provided travel solutions to individual travelers and professional organizations for more than 35 years. Reporting to the Client Solutions Vice President, the manager strategically oversees a portfolio of clients with annual values of $1 million to $10 million, delivering core account management and value-added services. The role is accountable for client retention, portfolio profitability, growth, and customer satisfaction. The position is located in New York, United States. The US national base salary range is $88,200 to $163,800, with actual pay based on factors such as role scope and complexity, relevant experience, skills, knowledge, and work location. The role is also eligible for a discretionary annual bonus based on company and individual performance. The employer describes flexible benefits that vary by country and may include health and welfare insurance, retirement programs, parental leave, adoption assistance, and wellbeing resources. Colleagues also have access to travel deals, learning courses, leadership courses, internal job opportunities, and inclusion groups.
Requirements
- At least 2 years of account management experience in corporate travel management.
- Strong presentation, negotiation, and communication skills.
- Skill in data analysis, financial and business modeling, and industry fee structures.
- Strategic thinking, strong problem-solving skills, and the ability to manage multiple projects.
- Willingness to travel as needed.
Nice To Haves
- Bachelor's degree preferred.
- Global account management experience is a plus.
Responsibilities
- Develop and manage client business plans, set mutual goals, analyze data, and present findings in regular business reviews.
- Oversee client contracts, invoicing, and profit and loss; negotiate pricing and value-added services with the Vice President.
- Lead client rebid and request-for-proposal processes and maintain client retention of 99% or higher.
- Manage surveys, service delivery, and client communications to maintain a client satisfaction rating of 4 or higher.
- Identify opportunities for added services, product sales, and account expansion.
- Travel as needed.
Benefits
- Discretionary annual bonus based on company and individual performance.
- Flexible benefits tailored to each country, which may include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
- Travel deals from major travel providers on flights, hotels, cruises, and car rentals.
- Access to more than 20,000 courses on a learning platform, leadership courses, and internal job openings.
- Global inclusion groups for colleagues to connect and discuss shared identities or initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
