Client Solutions Manager

J.E. Dunn Construction Group Inc P • Austin, TX

4d

About The Position

The Client Solutions Manager performs active client solutions work and partners with marketing on proposals and community relations activities to implement client solutions goals. The role researches potential customers, coordinates records and reports, and executes client solutions action plans for specific targets in support of JE Dunn’s strategy, vision, and values.

The position helps develop new business, sales, and client relationships in defined markets; supports proposals, presentations, and other client communications; and provides planning assistance to prospective and current clients before contract execution. It represents the company in civic, business, charitable, and professional organizations and collaborates with operations teams and internal and external partners on pursuits, capture plans, and new or existing services.

The Client Solutions Manager leads client solutions action plans for national and/or regional markets, manages marketing resources including expenses and employee time, and researches competitors’ value propositions using market intelligence. The role may require periods of travel and is performed in a normal office environment. It follows directions and refers exceptions to a supervisor.

Requirements

• Bachelor’s degree in engineering, architecture, construction science, marketing, management, or a related field; equivalent relevant experience may be considered instead.
• Ability to perform work accurately, completely, and on time.
• Verbal and written communication skills.
• Intermediate proficiency in MS Office.
• Proficiency in Cosential.
• Ability to follow up on inquiries in a timely manner.
• Knowledge and understanding of business objectives.
• Knowledge of organizational structure and available resources.
• Ability to quickly and effectively solve complex problems.
• Attention to detail and ability to deliver quality work.
• Organizational and listening skills.
• Ability to adapt to change.
• Ability to maintain a positive disposition and constructive interpersonal relationships under stress.
• Ability to manage budgets, maximize profitability, and generate future work through relationship-building.
• Ability to build relationships and collaborate within a team, internally and externally.
• Valid and unrestricted driver’s license.
• Ability to lift up to 10 pounds.

Nice To Haves

• Five or more years of marketing or business development experience in the building industry, or related experience.

Responsibilities

• Perform client solutions, marketing, and public relations activities in support of client solutions goals.
• Research, qualify, and prioritize potential customers.
• Coordinate and oversee maintenance of records and reports concerning client contacts and scheduled client solutions activities.
• Prepare, present, and execute client solutions action plans for specific targets.
• Help develop new business, sales, and client relationships for defined markets.
• Help develop proposals, presentations, and other client communications.
• Provide planning assistance to prospective and current clients before contract execution.
• Represent the company in civic, business, charitable, and professional organizations.
• Execute action plans for client solutions goals and lead plans for national and/or regional markets, building types, and construction delivery methods.
• Participate on local boards and committees.
• Build and maintain an engaged professional network, internally and externally.
• Partner with operations teams to plan and create presentations and execute capture plans for pursuits, business partners, and community organizations.
• Manage marketing resources, including expenses and employee time.
• Create relationships and partnerships with internal and external groups regarding existing and new services.
• Research competitors’ value propositions by gathering, analyzing, and acting on market intelligence.
• Provide on-the-job guidance and share subject matter expertise to support team-member learning and development.
• Collaborate across functions to obtain information or solve problems in support of team goals.

Benefits

• The benefits package is aligned to the Professional Non-Union category; further details are available through the employer’s benefits link.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager