Client Solutions Manager

Macy's • New York, NY

13d

About The Position

The Specialist, Client Success Manager within Macy’s Media Network serves as a strategic partner, trusted advisor, and consultative expert to advertising partners, working alongside the MMN sales team. The role collaborates with Sales and cross-functional teams to deliver impactful advertising solutions, build long-term client relationships, and identify growth opportunities across media offerings. It combines client-facing engagement, analytical expertise, and strategic consulting to develop and execute full-funnel media programs for large advertisers.

The Client Success Manager leads the client experience from sales planning through campaign execution and post-campaign analysis, ensuring communication, strategic alignment, and operational excellence. The role interprets performance data, translates business objectives into media strategies, and identifies opportunities to improve campaign performance and grow advertising revenue. Success is measured in part by retaining and growing ad revenue across assigned accounts.

Requirements

• Bachelor’s degree or equivalent work experience in a related field.
• 3–5 years of experience in retail media ad sales and/or account management.
• Ability to analyze data and turn it into insights and strategic recommendations.
• Ability to influence and persuade internal and external stakeholders, including when recommendations face opposition.
• Willingness to proactively engage cross-functional partners outside scheduled meetings to resolve urgent and complex problems.
• Ability to work a flexible schedule based on department and company needs.
• Comfort testing new approaches, asking difficult questions, and working in ambiguous situations.
• Proficiency with PowerPoint and Excel.
• Understanding of online advertising industry and retail media terminology and mechanics.
• Ability to manage internal and external relationships, communicate and present clearly, plan and analyze strategically, organize projects, and collaborate with cross-functional teams.

Nice To Haves

• Interest in growing into a Partner Manager role in the future.
• Equivalent work experience in a related field in lieu of a bachelor’s degree.

Responsibilities

• Co-manage a book of business with one or, in some cases, two MMN Partner Managers; define annual and quarterly account plans and recommend media investment strategies to meet client goals.
• Serve as a subject-matter expert on MMN advertising products, best practices, and analytical offerings, advising clients and external partners on ways to meet marketing objectives.
• Lead analyses for assigned clients, including end-of-campaign insights, multi-touch attribution, and brand health reporting, and recommend future media strategies based on media and business performance.
• Develop knowledge of the broader Macy’s and Bloomingdale’s ecommerce and store businesses for assigned brands and categories, and identify opportunities for targeted media activations.
• Build internal relationships with buyers, site merchants, and category marketing leads.
• Drive client satisfaction, retention, and revenue growth through data-informed strategic recommendations, consultative upselling, and strong relationships with advertisers, agencies, and partners.
• Collaborate with Creative Production, Media Planning, Campaign Management, Analytics, and Optimization teams to develop and execute full-funnel media programs.
• Contribute to a collaborative, curious, high-trust, high-candor culture focused on ambitious goals, fairness, openness, and continuous improvement.
• Perform other duties as assigned.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level